7 Replies Latest reply: Sep 9, 2013 11:52 PM by buchi829
AppleBasketCase Level 1 (0 points)

For at least the last 36 hours I have been unable to download updates from the itunes server for either itunes itself, or for iOS for my iphone (I need this since I am locked out of my phone). I was able to get around the problem of not being able to update itunes from the itunes server by downloading from apple.com instead, but I don't believe I can do this for the latest iOS.


I have tried troublshooting from the support instructions for hours with no luck. Itunes is the only program that is having internet connectivity issues. I have tried disabling windows firewall, completely uninstalling my antivirus, and logging in/running itunes as an administrator. I have purged my hosts file and made sure that LAN settings are set to auto-detect. I have rebooted my router. There are no third party programs running that filter internet connections.


What else can I try?


Specific error message:

"The itunes update server could not be contacted. Please check your internet connection, or try again later."


System Information:

I am running Windows 7 Ultimate 64-bit SP1.

I am using Itunes, but was having the same problem on 11.0.2.


Network Diagnostic:


Network devices detected:

TAP-Win32 Adapter V9

Realtek PCIe GBE Family Controller


Network Connectivity:

Network interfaces verified


iTunes Store connectivity:

Internet connection verified.

Secure link to iTunes Store failed

One or more tests failed.


Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

System manufacturer System Product Name


QuickTime 7.7.3

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 0019B7800BB272F0


Current user is an administrator.

The current local date and time is 2013-06-06 01:30:53.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.


Video Display Information


Advanced Micro Devices, Inc., ATI Radeon HD 4800 Series



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService (x64) is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name:    {047AE645-C178-4BCA-ADB8-1EE699E267EE}

Description:    TAP-Win32 Adapter V9

IP Address:

Subnet Mask:

Default Gateway:

DHCP Enabled:    Yes

DHCP Server:   

Lease Obtained:    Wed Dec 31 18:00:00 1969


Lease Expires:    Wed Dec 31 18:00:00 1969


DNS Servers:   


Adapter Name:    {ED9EA421-7412-4E76-A1F0-339DD75883B9}

Description:    Realtek PCIe GBE Family Controller

IP Address:

Subnet Mask:

Default Gateway:

DHCP Enabled:    Yes

DHCP Server:

Lease Obtained:    Wed Jun 05 18:27:48 2013


Lease Expires:    Thu Jun 06 18:27:48 2013


DNS Servers:


Active Connection:    LAN Connection

Connected:    Yes

Online:        Yes

Using Modem:    No

Using LAN:    Yes

Using Proxy:    No


Firewall Information


Windows Firewall is on.

iTunes is enabled in Windows Firewall.


Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2013-04-13 13:59:00.

iTunes, Windows 7