The itunes update server could not be contacted. Ran diagnostic and followed many support reccomendations with on success.
For at least the last 36 hours I have been unable to download updates from the itunes server for either itunes itself, or for iOS for my iphone (I need this since I am locked out of my phone). I was able to get around the problem of not being able to update itunes from the itunes server by downloading 11.0.4.4 from apple.com instead, but I don't believe I can do this for the latest iOS.
I have tried troublshooting from the support instructions for hours with no luck. Itunes is the only program that is having internet connectivity issues. I have tried disabling windows firewall, completely uninstalling my antivirus, and logging in/running itunes as an administrator. I have purged my hosts file and made sure that LAN settings are set to auto-detect. I have rebooted my router. There are no third party programs running that filter internet connections.
What else can I try?
Specific error message:
"The itunes update server could not be contacted. Please check your internet connection, or try again later."
System Information:
I am running Windows 7 Ultimate 64-bit SP1.
I am using Itunes 11.0.4.4, but was having the same problem on 11.0.2.
Network Diagnostic:
Network devices detected:
TAP-Win32 Adapter V9
Realtek PCIe GBE Family Controller
Network Connectivity:
Network interfaces verified
iTunes Store connectivity:
Internet connection verified.
Secure link to iTunes Store failed
One or more tests failed.
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 11.0.4.4
QuickTime 7.7.3
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0019B7800BB272F0
Current user is an administrator.
The current local date and time is 2013-06-06 01:30:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {047AE645-C178-4BCA-ADB8-1EE699E267EE}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969
Lease Expires: Wed Dec 31 18:00:00 1969
DNS Servers:
Adapter Name: {ED9EA421-7412-4E76-A1F0-339DD75883B9}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.16
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Jun 05 18:27:48 2013
Lease Expires: Thu Jun 06 18:27:48 2013
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-04-13 13:59:00.
iTunes-OTHER, Windows 7