4 Replies Latest reply: Jun 6, 2013 4:41 PM by poikkeus1
poikkeus1 Level 4 Level 4 (1,070 points)

I use Software Update for most of my free and paid software. However, there's one problem, from one piece of paid software.

 

I use a single account for Software Update, so updating is pretty simple. However, one App - one of my favorites - doesn't update. When I probe further, Software Update says that the App is associated with another account. Which is true, and I'm not quite sure how that happened. Moreover, I no longer use that account, and don't even have the password anymore.

 

How do I get this piece of paid software off that legacy account and onto the account I use for all my updates? Thanks!


MacBook Pro, OS X Mountain Lion (10.8.4)
  • Eric Root Level 7 Level 7 (32,495 points)

    You may have to purchase the application using your current Apple ID in order for it to work properly. Information/troubleshooting and there is a link to contact App Store support.

     

    App Store Support

  • Csound1 Level 8 Level 8 (42,315 points)

    Login using the old account credentials (if you remember them) if the password still escapes you go to iforgot.apple.com and reset it.

  • sberman Level 7 Level 7 (27,490 points)

    You cannot transfer an app from one account to another.

     

    But what you can do is recover your password for the other Apple ID.  Here's how:

    Changing your Apple ID passwordLearn how to change your Apple ID password.

     

    Once you get all set up with the old Apple ID, you can log off the current one and onto the old one in the App Store and deal with (retrieve and manage) your app there.

  • poikkeus1 Level 4 Level 4 (1,070 points)

    The information here is consistent with what I've learned.

     

    You may have to purchase the application using your current Apple ID in order for it to work properly. Information/troubleshooting and there is a link to contact App Store support.

     

    App Store Support

    I can still "purchase" the app using my current Apple ID, but I can't because I no longer have access to my previous account information. App Store Support looks like a promising option.

     

    Login using the old account credentials (if you remember them) if the password still escapes you go to iforgot.apple.com and reset it.

    Alas, I don't have the old account credentials. Going to iforgot.apple.com looks promising, but I no longer have access to this information, and I've had no luck resetting this obsolete account.

     

    You cannot transfer an app from one account to another.

     

    But what you can do is recover your password for the other Apple ID.  Here's how:

    Changing your Apple ID passwordLearn how to change your Apple ID password.

     

    Once you get all set up with the old Apple ID, you can log off the current one and onto the old one in the App Store and deal with (retrieve and manage) your app there.


    I tried recovering the old password associated with the offending App, but no success so far.

     

    With free apps, I could delete the old App and download a replacement. But with a paid App, the easiest way is to delete it, buy it again, and download it. This may be a job for the Apple Store.