Itouch 4 music and volume not working

My Ipod Touch 4th generation stays mute. The music keeps pausing itself and won't play. The volume buttons don't help. The other apps on my itouch can't play any sound. How do I fix this? I tried resetting and syncing, but that doesn't help. Everything else works fine.

iPod touch, iOS 6.1.3

Posted on Jun 6, 2013 2:05 PM

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2 replies

Jun 6, 2013 2:08 PM in response to qwertz99

From speaker?

From headphones?

Both?

If only headohones or only speaker

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.

Otherwise

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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Itouch 4 music and volume not working

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