HT204347: How to find the serial number of your MacBook Pro

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thurmo1

Q: Macbook Pro restart all the time

My MacBook Pro has recently started rebooting multiple times a day. I see the report but that doesn;t help me. I have an 11:00 call to Customer Service for today. Just wondering if anyone had experienced this?

 

Cheers,

Angie

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jun 7, 2013 9:16 AM

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Q: Macbook Pro restart all the time

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  • by Linc Davis,

    Linc Davis Linc Davis Jun 7, 2013 10:41 AM in response to thurmo1
    Level 10 (208,005 points)
    Applications
    Jun 7, 2013 10:41 AM in response to thurmo1

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

       

    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  

     

    View ▹ Show Log List

      

    from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.