luxuryliner67

Q: Help for ACMT exam.

Hi, I'm getting ready my knowledge for ACMT's exam but I have a doubt: the manual I'm studying refers a lot to Apple'S SSOL (Service Source On Line) which is no longer available exept you work for an AASP and have access to GSX: The question is, as the only information source available is Apple's Support area: where can I get the Technical Manuals/Guides to dismount/mount + which tools for a particular machine? I can see only Users Manuals...

Hope my question is clear.

TIA

Simon

OS X Mountain Lion (10.8.3), MB Pro Late 2011 - 16 Gbyte RAM

Posted on Jun 7, 2013 10:05 AM

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Q: Help for ACMT exam.

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  • by varjak paw,

    varjak paw varjak paw Jun 7, 2013 10:26 AM in response to luxuryliner67
    Level 10 (169,883 points)
    Jun 7, 2013 10:26 AM in response to luxuryliner67

    User guides are the only publicly available material. The technical guides are only available through GSX.

     

    Regards.

  • by luxuryliner67,

    luxuryliner67 luxuryliner67 Jun 8, 2013 12:34 AM in response to varjak paw
    Level 2 (220 points)
    Jun 8, 2013 12:34 AM in response to varjak paw

    Thanks.

    Simon

  • by dnthmn515,

    dnthmn515 dnthmn515 Jun 15, 2013 3:17 PM in response to luxuryliner67
    Level 1 (0 points)
    Jun 15, 2013 3:17 PM in response to luxuryliner67

    I'm in the same boat as Simon. Is there anyone out there who could send us the necessary information for taking the recertification tests? (9L0-315 and 9L0-355)  I personally recertified 4 years in a row and am in jeopardy of loosing my certification. Being open book is great when you have the necessary material.

     

    Thanks in advance,

    Dan

  • by varjak paw,

    varjak paw varjak paw Jun 17, 2013 8:47 AM in response to dnthmn515
    Level 10 (169,883 points)
    Jun 17, 2013 8:47 AM in response to dnthmn515

    I doubt that anyone you can reach through these forums would be authorized to send you those documents. Apple explictly prohibits anyone from sending service guides to someone outside of the service center you're employed by. You'll probably need to work through your employer's contacts at Apple service support or send an email to svc.trng@apple.com. Note, however, that if you're certified as of June 23, you don't need to recertify any longer:

     

    No more ACMT recertifications: All service technicians with existing ACMT certifications as of June 23 will be granted a new ACMT certification that eliminates yearly recertification exams. This new certification will allow the same ordering of service parts as the preceding ACMT certification and will not expire.

     

    http://support.apple.com/kb/HT5708

     

    Regards.

  • by EBromley,

    EBromley EBromley Jun 18, 2013 5:22 PM in response to varjak paw
    Level 1 (0 points)
    Jun 18, 2013 5:22 PM in response to varjak paw

    That is bloody well awesome! Those recerts make me tense!

  • by Gigzilla,

    Gigzilla Gigzilla May 4, 2016 9:19 AM in response to luxuryliner67
    Level 1 (12 points)
    Desktops
    May 4, 2016 9:19 AM in response to luxuryliner67

    Hello,

     

    My current workplace is trying to get myself and a couple others ACMT certified.  I know that I have to take the mac-16a cert and the svc-16a cert, however, I was wondering if anyone had any tips as to what could be more of a benefit.  I have access to ATLAS and the course materials so I'm doing a self study.  I was wondering if I will be able to use my notes on the exam with the proctor and if I will have access to the internet as many of the atlas courses have links that would take a long time to put into notes so I studied them and did a quick link for reference.

     

    Anything really would help.


    Thanks!

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 4, 2016 9:26 AM in response to Gigzilla
    Level 5 (7,832 points)
    Notebooks
    May 4, 2016 9:26 AM in response to Gigzilla

    This subject matter is not really fodder for these forums.

    My understanding is that your company's Self Servicing Account administrator has contact info for this kind of stuff

    http://training.apple.com/certification/acmt

  • by Gigzilla,

    Gigzilla Gigzilla May 4, 2016 9:36 AM in response to ChitlinsCC
    Level 1 (12 points)
    Desktops
    May 4, 2016 9:36 AM in response to ChitlinsCC

    ChitlinsCC


    Thank you for your fast reply.  I have tried to contacting them already with no response.  This is why I'm on here looking for either a better resource for information or an answer.  Either would be appreciated!


    Thank you,

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 4, 2016 9:54 AM in response to Gigzilla
    Level 5 (7,832 points)
    Notebooks
    May 4, 2016 9:54 AM in response to Gigzilla

    How long of an interval between your contact and you report that Apple has not responded has elapsed?

    I don't have any experience with AASP or SSA accounts, so I cannot advise.

    may see a notice of this activity = he seems to be a bit more knowledgeable (or a better searcher than I am!)

  • by Gigzilla,

    Gigzilla Gigzilla May 4, 2016 9:59 AM in response to ChitlinsCC
    Level 1 (12 points)
    Desktops
    May 4, 2016 9:59 AM in response to ChitlinsCC

    That helps thank you, it's been a month for our representative and I just recently contacted apple so about two days which is in the actual apples window.  I've been working here for two months and they just put this in along with me pulling wire through about 8 other buildings so I'm trying to disperse my time between everything, a wife, and two dogs.  So in all fairness apple could contact me today and be within their suggested timeframe.  I was just looking to see if I was on the right track given I only have a year from start to cert and I'll have to travel from Michigan to another state to cert as well.  Again, thank you for your timely responses I do appreciate that!

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 4, 2016 10:15 AM in response to Gigzilla
    Level 5 (7,832 points)
    Notebooks
    May 4, 2016 10:15 AM in response to Gigzilla

    Sounds as if you have a reasonable handle on the situation.

    Best Luck

    ... and maybe you could post what you learn here for future reference?

    "National ENQUIRER-ing minds want to know"

  • by Gigzilla,

    Gigzilla Gigzilla May 4, 2016 10:33 AM in response to ChitlinsCC
    Level 1 (12 points)
    Desktops
    May 4, 2016 10:33 AM in response to ChitlinsCC

    Sounds good! I will certainly do so.  It's been a process another guy here who use to work for apple was ACMT certified and he was trying to figure out this new process with me because it's pretty complex since they took away a lot of qualified training centers.  I probably wont be taking it for another couple months (Sept-Nov) timeframe discussed.  When I do I will let you know.  Have a good one until then.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 4, 2016 10:36 AM in response to Gigzilla
    Level 5 (7,832 points)
    Notebooks
    May 4, 2016 10:36 AM in response to Gigzilla

    I will be...

      "Quivering with antici...........................................pation" until then

         - Dr. Frankenfurter

  • by deggie,

    deggie deggie May 4, 2016 10:47 AM in response to ChitlinsCC
    Level 9 (54,617 points)
    iPhone
    May 4, 2016 10:47 AM in response to ChitlinsCC

    Varjak Paw is no longer participating here.

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