TS1506: iPhone, iPad, or iPod touch does not display attachment in email
Learn about iPhone, iPad, or iPod touch does not display attachment in email
Q: I've had my phone for 18 months, all of a sudden I cannot open attachments, even ones I'd opened previously. I just get a grey scr ... more
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Jun 9, 2013 2:45 PMby jason269,Hello, Robertwilliamnewman.
Thank you for the question. I would recommend closing all applications in the multitasking menu and then restart the device. Also, check to see how much space is available on the device as this can limit device functionality if it is at capacity. You can check device capacity by going to Settings > General > About.
http://support.apple.com/kb/ht5137
iOS: Understanding multitasking
http://support.apple.com/kb/HT4211
Also, some e-mail clients are set to convert file format upon sending and this could be the cause of the issue. If this is the case, you would need to refer to the sender to have them correct this in their preferences of their e-mail client.
Cheers,
Jason H.
