The term 'customer service' is usually used in conjunction with a direct service a company provides; if you read the ToU, Apple does not participate here. They are providing the site for users (volunteers) to help other users; while doing so, everyone has to abide by the terms of the site owner. And, any site owner is free to impose any terms they wish - if someone does not like or agree with the terms, they do not have to use the site.
If you want customer service provided by Apple, I suggest you actually contact Apple - by phone, mail, the online support process, a Genius Bar appointment for a specific problem, or an Apple store for anything in general.
This is a good place to start (if you will note, these forums are a separate category and it's clear that you will only be speaking with other users):
http://www.apple.com/support/
This will be my last comment here. Good luck.