6 Replies Latest reply: Jun 10, 2013 11:07 AM by Moms90
Moms90 Level 1 Level 1 (0 points)

When I click on the update button, the system starts to update then it gives an error.  Tells me to go to the Purchase Page.  Where is the Purchase Page?

 

Mildred


iMac, Mac OS X (10.6.4), Just Converted from PC
  • léonie Level 9 Level 9 (79,540 points)

    Tells me to go to the Purchase Page.  Where is the Purchase Page?

    The Purchases Page is a tab in the Appp Store:

    Screen Shot 2013-06-08 at 07.44.35MESZ.PNG

     

    How are you updating - from the -menu "Software update" entry, or from the "updates" tab in the App Store? What is your curent Aperture version, your MacOS X version, and how did you buy Aperture? From the App Store or a boxed version?

     

    A common problem when updating is, that Aperture has been moved or renamed. For the update to work, Aperture needs to be located in the "Applications" folder and simply named "Aperture", not  "Aperture 3" or something. If you have moved Aperture or renamed it, put it back.

     

    Regards

    Léonie

  • Moms90 Level 1 Level 1 (0 points)

    Hi LeonieDF

     

    I am updating from the app store purchase page.  The version of Aperture I have is 3.4.4.  It is in the application directory; I purchased the program directly from the App Store.  It is named only Aperture nothing else.

     

    Keeps giving me an error when updating.  When updating from the purchase page, it starts to update then all of a sudden in red letters it says: an error has occurred.

     

    Mildred

  • léonie Level 9 Level 9 (79,540 points)

      When updating from the purchase page, it starts to update then all of a sudden in red letters it says: an error has occurred.

    Mildred,

    do you have a reliable network connection?

    When downloading from  the appStore, a firewall may be interfering (for example helpers like "Little snitch") or antivirus software.

    You may want to disable them temporarily.

     

    Léonie

  • Moms90 Level 1 Level 1 (0 points)

    Hi Leonie

     

    I disabled the firewall and still cannot update.  I believe I do have a reliable connection.  Its almost finished installing when all of a sudden it just stops and tells me there is an error.

     

    I have done it through the purchase page the update page to no avail.

     

    I have no idea what to do.

     

    Mildred

  • firstlaunch Level 3 Level 3 (620 points)

    I suggest contacting AppleCare.

     

    http://www.apple.com/support/contact/

  • Moms90 Level 1 Level 1 (0 points)

    Okay will do that once I get home tonight.  Thank you.

     

    Mildred