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TS1408: iTunes: Finding lost media and downloads

Learn about iTunes: Finding lost media and downloads

TS1408 I had a glitch in my phone and all information was lost?

105 Views 1 Reply Latest reply: Jun 8, 2013 12:52 AM by King_Penguin RSS
jbowle13 Calculating status...
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Jun 8, 2013 12:45 AM

I had a glitch in my phone and all information was lost. I even had to rename my phone. I still use the same email and have ALL of the receipts sent to that email of previous song purchases. I would like them back. Apple says I have to repurchase?

iPhone 4S
  • King_Penguin Level 10 Level 10 (92,485 points)

    Depending upon what country that you are in (and whether they are still in the store) you might be able to re-download them via the Purchased tab in the iTunes store app on your phone. If you are not in a country where music can be re-downloaded then do you have a copy of them on your computer's iTunes or on your backup of your downloads that you can use to resync them ? If not then only iTunes Support could potentially grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    You should be able to re-download apps via the Purchased tab in the App Store app, and ibooks via the Purchased tab in the ibookstore in the iBooks app.

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