HT201418: If you need help restoring your device from an iCloud backup

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mwattson
Level 1 (0 points)

Q: iCloud iphone backup error

My iPhone 4s has been giving me a message that "This iPhone hasn't been backed up to iCloud" in 2, 3, then 4 weeks. I went to settings, and backup storage says it was last backed up at 5:57 pm on 5/9/13. It is now 8:21 am on 5/8/13 (the time on the phone is correct). I do not have a password lock, but have charged the phone in sleep mode at home with wi-fi several times in the past weeks, just as I always do. What gives?

iPhone 4S, iOS 6.1.3

Posted on Jun 8, 2013 6:31 AM

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mwattson

Q: iCloud iphone backup error

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  • by matt00,

    matt00 Jun 10, 2013 1:36 PM in response to mwattson
    Level 5 (4,015 points)
    Jun 10, 2013 1:36 PM in response to mwattson

    Hello mwattson,

     

     

    Thanks for the question. I understand that your iPhone 4S has not backed up to iCloud in about a month (5/9 to 6/8). The following article outlines basic troubleshooting steps for iCloud backups:

     

    iCloud: Troubleshooting creating backups

    http://support.apple.com/kb/TS3992

     

    For an overview of iCloud backups, see this article.

     

     

    Thanks,

     

    Matt M.

  • by cmailliard,

    cmailliard cmailliard Jun 11, 2013 6:26 AM in response to mwattson
    Level 1 (0 points)
    Jun 11, 2013 6:26 AM in response to mwattson

    I am having the same problem with my iPhone 5.  It has not backed up to iCloud since May 14th.  It is connected to WiFi, I plug it in everynight and it worked fine up until May 14th.  Total Storage is 25GB and I have 18.3GB free.  When I do a manual backup in iCloud Settings it hangs on "Estimating Time Remaining" for at least 5 minutes (I gave up).  Every article I found on Apple does not address this problem or is not a factor with my iPhone. 

     

    Thanks

  • by cfk46,

    cfk46 cfk46 Feb 24, 2014 7:31 AM in response to matt00
    Level 1 (0 points)
    Feb 24, 2014 7:31 AM in response to matt00

    The articles referred to do not really address the problem.  They are general in nature and mostly address storage limits.

     

    I too have had the error message that the iPhone using iOS 7 has not backed up in x weeks.

    1.  I plug it in every night to power with a Wifi connection.  It locks in a few minutes, if I do not lock it manually.

    2.  I checked my storage settings and I only back up essentials so I am well below the iCloud storage limits.

     

    I did a manual backup today and it worked fine.  The automatic backup has some unresolved issues which I have not seen addressed in postings.  Please refer me to a solution if it exists.

     

    Thanks