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Movies in iTunes Library don't show iCloud access

I have been activating digital copies of my Blu-Rays and while most appear in my library with a symbol next to them indicating they can be downloaded from the cloud, about four do not, though they are available from the iTunes store. When I activated them they had transfered and downloaded right away, but I didn't want the 1GB+ files sitting on this computer, (I'm getting ready to buy a MacBook), so I deleted them out of my itunes folder. They are now still listed in my Library, but instead of indicating that they can be redownloaded from the cloud, it simply has an exclamation point to the left of the file name telling me that it can't be found in it's previously known location.


How do I keep the movies as a part of my library without downloading them? I don't want to delete it from the list, I just want it to be listed like the others. (I have access but no currently downloaded).

Windows 7

Posted on Jun 8, 2013 7:41 AM

Reply
Question marked as Best reply

Posted on Jun 10, 2013 1:50 PM

Hi Augustine864,



Thanks the the question. When tracks in iTunes display a User uploaded file it means the file cannot be located; it may have been moved or deleted. The following article provides more information:


iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408


In your case, this is expected behavior because you intentionally removed the files. However, your iTunes library believes the files are still somewhere. To display the tracks as "downloadable", we'll need to delete them from your list view. At that time, iTunes in the Cloud should auto-recognize that this purchase is no longer on your computer, and you will have the opportunity to download it again using the cloud icon.


User uploaded file


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519



Thanks,


Matt M.

2 replies
Question marked as Best reply

Jun 10, 2013 1:50 PM in response to Augustine864

Hi Augustine864,



Thanks the the question. When tracks in iTunes display a User uploaded file it means the file cannot be located; it may have been moved or deleted. The following article provides more information:


iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408


In your case, this is expected behavior because you intentionally removed the files. However, your iTunes library believes the files are still somewhere. To display the tracks as "downloadable", we'll need to delete them from your list view. At that time, iTunes in the Cloud should auto-recognize that this purchase is no longer on your computer, and you will have the opportunity to download it again using the cloud icon.


User uploaded file


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519



Thanks,


Matt M.

Movies in iTunes Library don't show iCloud access

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