iPhone 5 imessage wifi and backup problem plaguing me

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iPhone 5 imessage wifi and backup problem plaguing me

After days and hours of frustration I am reaching out for some help! This is my first post so here goes...

Iphone 5

Running 6.1.4

1) my first issue started with imessage. My messages were not being sent or received and every time I attempt to sign in using my apple account it says my password is incorrect - which it isn't!!

2) second issue arose when trying to sort out the imessage issue. I thought I would try to backup and restore my iphonenvia my laptops iTunes library. However, my iPhone wont backup due to an unknown issue

3) third and final issue is after resetting my iPhone setting to try and rectify the imessage issue I can no longer connect to my homes wifi network. My pad and partners iPhone 4 is working fine. I keep getting "incorrect password" when again, it's correct!! I have a bt home hub 3.

I would also add that this is my 2nd iPhone 5 as my first one had a major hardware failure and was immediately replaced. HELP

iPhone 5, iOS 6.1.4

Posted on Jun 8, 2013 1:01 PM

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Answer 1

Hondalewis05 Author

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Jun 9, 2013 3:56 AM in response to Hondalewis05

Any help? Suggestions? I feel kind of stuck given the multiple issues!

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Answer 2

ckuan

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120,686 points

Jun 9, 2013 4:20 AM in response to Hondalewis05

For password

https://appleid.apple.com

For the other problems, restore as new using computer iTunes.

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Answer 3

Hondalewis05 Author

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Jun 9, 2013 4:39 AM in response to ckuan

No I think you misunderstand me, my password is correct but my phone is not accepting it. For app purchases it works fine but trying to link to imessage and it doesn't allow it .

Also, i cannot backup as I get an error message saying "unable to backup due to an unknown error".

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Answer 4

ckuan

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120,686 points

Jun 9, 2013 4:44 AM in response to Hondalewis05

Hondalewis05 wrote:

No I think you misunderstand me, my password is correct but my phone is not accepting it. For app purchases it works fine but trying to link to imessage and it doesn't allow it .

Also, i cannot backup as I get an error message saying "unable to backup due to an unknown error".

If your iPhone do not accept your password, so how can that be correct?

Delete your backup and try again.

iTunes > Preferences...(Windows: Edit > Preferences...) > Devices > select backup, click Delete button.

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Answer 5

Hondalewis05 Author

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Jun 9, 2013 8:27 AM in response to ckuan

I know it correct because I'm typing it correctly and it WORKS for anything else I.e app purchases but not for activating imessage.

The wifi password works fine on my iPad and partners iPhone 4 but not my iPhone 5.

I have already deleted my last backup and it still doesn't allow me to back up

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Answer 6

ckuan

Level 10

120,686 points

Jun 9, 2013 8:31 AM in response to Hondalewis05

Try this

iOS: Troubleshooting FaceTime and iMessage activation

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Answer 7

Hondalewis05 Author

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Jun 9, 2013 9:52 AM in response to ckuan

I have a serious problem and the trouble shooting guide is not the answer! I have just done a factory restore (i had no backup file due to phone not allowing it) and the issues still occur, my phone won't backup, won't allow me to sign in for imessage and won't allow me to connect to wifi

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Answer 8

ckuan

Level 10

120,686 points

Jun 9, 2013 10:34 AM in response to Hondalewis05

Make an appointment with the Apple genius in an Apple Store and have them evaluate.

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Answer 9

yuri k

Level 1

10 points

Jun 17, 2013 2:10 AM in response to Hondalewis05

Hondalewis05, have you had any luck getting help on this from the apple store support? I have the same problem on my iphone 5 with incorrect wifi password message on all password protected wifi networks and with inability to make backups. Resetting or restoring from older backups does not work. The problem is extremely annoying. I live in Russia and there are no native Apple stores here to get help from, so please post here if there is any solution to this.

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