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diana606

Q: How do I stop overcharges on Candy Crush Saga?

How do I correct and stop overcharges on Candy Crush?

Posted on Jun 8, 2013 9:05 PM

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Q: How do I stop overcharges on Candy Crush Saga?

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  • by King_Penguin,

    King_Penguin King_Penguin Jun 8, 2013 11:35 PM in response to diana606
    Level 10 (135,625 points)
    iTunes
    Jun 8, 2013 11:35 PM in response to diana606

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • by terri232,

    terri232 terri232 Aug 14, 2013 4:05 PM in response to diana606
    Level 1 (5 points)
    Aug 14, 2013 4:05 PM in response to diana606

    Diana, has this been resolved for you?  I am having the same problem and I see MANY complaints about this on these discussion boards.  I have been WAY overcharged.  I a turning off in-app purchases and I have sent my concern to the support team.  I am waiting for a response.  I would like to know what has been done for you.

  • by rachael24,

    rachael24 rachael24 Oct 31, 2013 6:26 AM in response to diana606
    Level 1 (0 points)
    Oct 31, 2013 6:26 AM in response to diana606

    Candy Crush is a rip off. I made the mistake of making a few in-app purchases. I was majorly overcharged for purchases I know I didn't make. The makers will do nothing to help you. It's hard to prove which purchases you did make. You won't get a full refund if you get one at all.

  • by navari,

    navari navari Dec 11, 2013 10:32 PM in response to rachael24
    Level 1 (0 points)
    Dec 11, 2013 10:32 PM in response to rachael24

    I definitely did n't make any purchases from candy crush and I am being charged. IT'S A RIP OFF!!!!!!

  • by vixtrola,

    vixtrola vixtrola Mar 22, 2014 1:24 AM in response to diana606
    Level 1 (0 points)
    Mar 22, 2014 1:24 AM in response to diana606

    Once it occurred to me that I was being overcharged I decided to test it. I upgraded one time only and watched my credit card bill show the amount of $10 or so. A nice 9 dollar overcharge. I went backwards through my card statements and realized that there are a few thousand dollars instead of $100 over the past year and a half. I use iTunes for movie rentals etc and there is zero evidence that someone else has been using my account. This is most certainly an issue exclusive to the candy crush app for me. Customer service has been horrid - they also pretend it's the first they've heard of the issue. I'm not litigious but I'm seriously considering the organization of a class action lawsuit. If anyone is interested in pursuing the matter please let me know.