HT201412: If your iPhone, iPad, or iPod touch won't turn on

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Bendiparma
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Q: My Iphone 4s will not load app store, it just keeps saying loading

I think I have some kind of virus, My internet has slowed down and when i try to go to the app store it just gkeeps saying laoding but nothing happens, just a blank screnn

Posted on Jun 9, 2013 10:08 AM

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Bendiparma

Q: My Iphone 4s will not load app store, it just keeps saying loading

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  • by judysings,

    judysings judysings Jun 11, 2013 8:27 AM in response to Bendiparma
    Community Specialists
    Jun 11, 2013 8:27 AM in response to Bendiparma

    Hi Bendiparma,

     

    Welcome to the Support Communities!

     

    The article below may be able to help you with this issue.

    Click on the link below to see more details and screenshots. 

    I've quoted some helpful highlights for you:

     

    iOS: Troubleshooting Wi-Fi networks and connections

     

     


    Resolution

    Occasionally while using your iOS device, you may notice unexpected Wi-Fi behavior, such as:

    • Difficulty locating or connecting to a network
    • Unexpected Wi-Fi signal strength or disconnects
    • Unable to access the Internet
    • Not automatically connecting to Wi-Fi when expected

    Follow these steps to troubleshoot the above issues.

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap The right arrow button and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    I hope this information helps ....

    Have a great day!

     

     

    - Judy