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Helpful answers
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Jun 9, 2013 1:25 PM in response to bdcappleby Kappy,★HelpfulTry doing this first:
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
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Jun 9, 2013 5:32 PM in response to Kappyby bdcapple,Thank You. Your suggestion got me past the hang during the Security Update.
However, the sytem now is randomly hanging in different applcations. I get the spinning wheel and I have to do a hard reboot to recover each time.
One thing I noticed is that when I repaired the disk permissions, it never went down to 0. After repairing multiple times, I saw that there were 5 permissions it repaired each time. Don't know if that is normal or not. Also, once I restarted, I went to "Disk Utility" and ran "Repair Disk Permissions" again and I still see a lot of repaired messages. Is that normal?
FYI, this system has been rock solid for months with zero issues until last night. It started with using iMovie to create a mpeg-4 (m4v) video and it hung. So I thought I would get the latest software updates and the mac has been in this messed up state since then.
Thanks for the help.
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Jun 9, 2013 5:38 PM in response to bdcappleby Kappy,One thing I noticed is that when I repaired the disk permissions, it never went down to 0. After repairing multiple times, I saw that there were 5 permissions it repaired each time. Don't know if that is normal or not. Also, once I restarted, I went to "Disk Utility" and ran "Repair Disk Permissions" again and I still see a lot of repaired messages. Is that normal?
Yes, that's not an abnormal result. It's harmless and can be ignored.
How much memory is in your computer? What applications are you typically running when you have these random hangups?
It may be that there's corrupted system files or other files causing your problems. Open Users & Groups preferences, click on the lock icon and authenticate. Now create a new user account with Administrative status. Log into the new account. Do the random hangups cease?
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Jun 9, 2013 6:48 PM in response to Kappyby bdcapple,It has 16GB of memory. I typically run Safari, Mail, Skype, TextEdit, Address Book, iTunes, iPhoto, MS Office and VMWare. There is 6GB or more free even when I run everything. Since last night, I have only been running Safari, Mail, Skype & TextEdit.
I will try creating a new user account per your suggestion to see if that helps. If that works, how do I fix the corruption? Thanks
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Jun 9, 2013 8:30 PM in response to bdcappleby bdcapple,The new account worked for 45 min and then locked up like before (spinning wheel, no application responds). Had to do a hard reset. Any other suggestions? Thanks.
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Jun 9, 2013 9:03 PM in response to bdcappleby Kappy,OK. Let's try running the computer in Safe Mode then a normal restart. The initial startup into safe mode will take some time so be patient. A progress bar will eventually appear then disappear. Once safe mode is complete you will see a login window. Login with the desired account and password. Wait for the startup to fully complete before restarting. The point here is to clear some caches and other files that may become corrupted.
If you happen to own a utility such as Mountain Lion Cache Cleaner I would use it to clear out all the user, system, and font caches. An immediate restart is needed upon completion. At least this way we can rule out corrupted caches.
Meanwhile you can check out:
Kappy's Personal Suggestions About OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utility is: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption. Drive Genius provides additional tools not found in Disk Warrior for defragmentation of older drives, disk repair, disk scans, formatting, partitioning, disk copy, and benchmarking.
Four outstanding sources of information on Mac maintenance are:
1. OS X Maintenance - MacAttorney.
2. Mac maintenance Quick Assist
Periodic Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) See Mac OS X- About background maintenance tasks. If you are running Leopard or later these tasks are run automatically, so there is no need to use any third-party software to force running these tasks.
If you are using a pre-Leopard version of OS X, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced after Tiger. (These utilities have limited or no functionality with Snow Leopard, Lion, or Mountain Lion and should not be installed.)
Defragmentation
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive except when trying to install Boot Camp on a fragmented drive. But you don't need to buy third-party software. All you need is a spare external hard drive and Carbon Copy Cloner.
Cheap and Easy Defragmentation
You will have to backup your OS X partition to an external drive, boot from the external drive, use Disk Utility to repartition and reformat your hard drive back to a single volume, then restore your backup to the internal hard drive. You will use Carbon Copy Cloner to create the backup and to restore it.
1. Get an empty external hard drive and clone your internal drive to the
external one.
2. Boot from the external hard drive.
3. Erase the internal hard drive.
4. Restore the external clone to the internal hard drive.
Clone the internal drive to the external drive
1. Open Carbon Copy Cloner.
2. Select the Source volume from the left side dropdown menu.
3. Select the Destination volume from the left side dropdown menu.
4. Be sure the Block Copy button is not depressed or is ghosted.
5. Click on the Clone button.
Destination means the external backup drive. Source means the internal startup drive.
Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the external drive and click on the upward pointing arrow button.
After startup do the following:
Erase internal hard drive
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your internal hard drive (this is the entry with the
mfgr.'s ID and size) from the left side list. Note the SMART status of the
drive in DU's status area. If it does not say "Verified" then the drive is
failing or has failed and will need replacing. SMART info will not be
reported on external drives. Otherwise, click on the Partition tab in the
DU main window.
3. Under the Volume Scheme heading set the number of partitions from the
drop down menu to one. Set the format type to Mac OS Extended
(Journaled.) Click on the Options button, set the partition scheme to
GUID then click on the OK button. Click on the Partition button and wait
until the process has completed.
Restore the clone to the internal hard drive
1. Open Carbon Copy Cloner.
2. Select the Source volume from the left side dropdown menu.
3. Select the Destination volume from the left side dropdown menu.
4. Be sure the Block Copy button is not selected or is ghosted.
5. Click on the Clone button.
Destination means the internal hard drive. Source means the external startup drive.
Note that the Source and Destination drives are swapped for this last procedure.
Malware Protection
As for malware protection there are few if any such animals affecting OS X. Starting with Lion Apple has included built-in malware protection that is automatically updated as necessary.
Helpful Links Regarding Malware Protection:
2. Detecting and avoiding malware and spyware
For general anti-virus protection I recommend only using ClamXav, but it is not necessary if you are keeping your computer's operating system software up to date. You should avoid any other third-party software advertised as providing anti-malware/virus protection. They are not required and could cause the performance of your computer to drop.
Cache Clearing
I recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc. Corrupted cache files can cause slowness, kernel panics, and other issues. Although this is not a frequent nor a recurring problem, when it does happen there are tools such as those above to fix the problem.
For emergency cleaning install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. (AppleJack works with Snow Leopard or earlier.)
Installing System Updates or Upgrades
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Backup and Restore
Having a backup and restore strategy is one of the most important things you can do to maintain your computer. Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
2. Deja Vu
3. SuperDuper!
4. Synk Pro
5. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance and backup and restore.
Always have a current backup before performing any system updates or upgrades.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity or 20 GBs, whichever is greater, as free space. Avoid installing utilities that rely on Haxies, SIMBL, or that alter the OS appearance, add features you will rarely if ever need, etc. The more extras you install the greater the probability of having problems. If you install software be sure you know how to uninstall it. Avoid installing multiple new software at the same time. Install one at a time and use it for a while to be sure it's compatible.
Additional suggestions will be found in:
3. Macintosh OS X Routine Maintenance
4. Essential Mac Maintenance: Get set up
5. Essential Mac Maintenance: Rev up your routines
8. Myths of required versus not required maintenance for Mac OS X
Referenced software can be found at CNet Downloads or MacUpdate.
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Jun 10, 2013 1:11 AM in response to Kappyby bdcapple,I did the Safe Mode start and then a normal restart. It worked for a couple of hours and then locked up (spinning wheel) as I was typing an email. Should I re-install the OS? Will the re-install preserve my data, apps and OS settings or will I have to re-do everything from scratch? I do have my data backed up.
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Jun 10, 2013 1:57 AM in response to bdcappleby MadMacs0,bdcapple wrote:
Will the re-install preserve my data, apps and OS settings or will I have to re-do everything from scratch? I do have my data backed up.
The re-install should preserve all user data and apps along with most of the OS settings, but you may find a few of the latter have been reset to default, especially if you've done any non-standard tweaking with the Terminal or third party utility apps.
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Jun 11, 2013 10:06 PM in response to MadMacs0by bdcapple,I've been trying to re-install the OS over the Internet without any luck. I boot off the Internet (Command R at boot up) and choose to re-install the OS. It starts downloading the OS (Lion) and the progress indicator says 1 to 2.5 hours remaining. Then after about 30m, the dowload progress bar stops. I have waited several hours to see if it will resume but it doesn't. So I do a hard reset and attempt it again ... I have tried this several times but with no luck.
Note, I had upgraded my hard disk to a larger SSD drive about a month ago. Unfortunately, I forgot to create a recovery partition on my new SSD drive, which is why I am trying to re-install the OS over the Internet now. Is there any other way to re-install the OS (since I don't have a recovery partition)? Thanks.
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Jun 14, 2013 6:24 AM in response to bdcappleby bdcapple,Just to close the topic.
I re-formatted the disk and re-installed the OS + applicatons and everything is working now.. It was a prolonged and unpleasant process. OS corruption was somethng that I came to expect in the Windows world and I am disappointed to see it happen on the Mac.