I've just bought a 2nd hand iMac running 10.7.5 but I can't get my HP Laserjet 2200DN up and running. The Applications > Printers doesn't have an HP driver

Question

I've just bought a 2nd hand iMac running 10.7.5 but I can't get my HP Laserjet 2200DN up and running. The Applications > Printers doesn't have an HP driver

I've just bought a reconditioned iMac running OSX 10.7.5 but I can't get my HP Laserjet 2200DN printer up and running. I used a Firewire cable to transfer all my stuff over to the iMac from a Power PC G5. However, the printer driver disappeared. The Print & Scan pane in System Preferences is now empty and when I press the + to add a printer the Add Printer pane has nothing in it either. Apple says os 10.7.5 already has printer software installled, but not on my iMac. It says in its list of compatible printers that it supports HP Laserjet 2200 (is absence of the 'DN' suffx siginifcant?) Apple also says to use Software Update to check if software is needed. Manual downloading from Apple, who say they've taken over from HP for this software doesnt' work either - I get a two-part download, one file is an unopenable '.dmg' document and the other is a '.dmg.part' document, similarly unopenable. I'm completely stumped. The HP Laserjet 2200DN is an excellent printer that serves all my needs but I'm beginning to think it may be too old for the iMac, but I sincerely hope not. Anybody out there with workable advice about how to solve this issue? I'd love to hear from you.

Alex Carr

iMac, Mac OS X (10.7.5), An unsolvable printer issue?

Posted on Jun 9, 2013 2:12 PM

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Answer 1

Kappy

Level 10

362,007 points

Jun 9, 2013 2:15 PM in response to Alexander Carr

Download and install Apple HP Printer Drivers 2.14. Or visit the HP tech support site for your model to locate drivers.

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Answer 2

Jun 9, 2013 3:12 PM in response to Kappy

Hello Kappy I see your advice - I've downloaded the HP Printer Driver 2.14 several times and I get this doc: HPPrinterDrivers.2.14.dmg; however, when I try to open it by double-clicking it in the Downloads folder I get this message pop-up: HPPrinterDrivers.2.14.dmg - Not recognised. From this point I've no idea what to do. Anybody out there wise to this?

Alex Carr

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Answer 3

Kappy

Level 10

362,007 points

Jun 9, 2013 3:27 PM in response to Alexander Carr

Try this: HP LaserJet 2200 Printer series - Download drivers and software - HP Business Support Center

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Answer 4

Kappy

Level 10

362,007 points

Jun 9, 2013 3:44 PM in response to Alexander Carr

I downloaded the Apple drivers without any problem, so I can only assume you are having trouble getting a reliable .dmg file or it's being saved on a bad block in your hard drive.

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Answer 5

Jun 9, 2013 6:02 PM in response to Kappy

Hello Kappy - I went to the address you supplied but HP don't offer drivers for HP Laserjet 2200 series beyond OS 9.2, which is where Apple comes in, they supply the driver, which, as I've said, I can't open. One thing I did notice though was that on the page where the download is - http://support.apple.com/kb/dl907 - it says the file size is 470.43 MB, but the file i have in my Downloads folder is only 112.9 MB, which is quite a bit smaller! Obviously I'm not getting a reliable .dmg file... but why? Bad block on my hard drive? Que? I'm not sure about that as everything else I've downloaded since getting the iMac has opened up fine. Any further ideas? I'm open to anything!

Alex

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Answer 6

Kappy

Level 10

362,007 points

Jun 9, 2013 8:50 PM in response to Alexander Carr

No you are not getting a full download. I tried and it downloaded fine although it took a while. It could just be a problem between your ISP and Apple's servers. I'm afraid I have no answer for you. Just keep trying.

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Answer 7

Jun 9, 2013 8:59 PM in response to Kappy

Hello Kappy - Well, there's no measuring silliness... upgrading to OS 10.7.5 I was surprized to discover that on this OS there is no visual indication of a download happening - the HP print driver download did take a while, but the full file was eventually downloaded. I had been trying all this time to open a partially downloaded file, which was the reason it didn't open. When the download finished (with no visual guide to say that it had) It did open, it did install, automatically, but the Print & Scan pane and the Add Printer pane remain resolutely blank - there's no printer to add. The question is: why not? Hope you at least have a clue or to to this knotty question.

Alex Carr

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Answer 8

Kappy

Level 10

362,007 points

Jun 9, 2013 9:35 PM in response to Alexander Carr

Firstly, in Safari you will find a button on the right side of the toolbar: note the downward pointing arrow. If you click on that you will get the download progress bar.

I don't know what may be the problem with getting the driver working. I suggest you open Print & Scan preferences. CTRL- or RIGHT-click anywhere in the blank Printers list and click on the "Reset printing system" item in the context menu.

Assuming you have installed the printer drivers you downloaded by running the installer that appears after you mount the .dmg file, click on the Add [+] button to Add a printer. A window should open with your printer listed, hopefully (the printer must be turned on and already connected to the computer. Do a direct connection while getting this configuration set up.) Select the printer. Now, if the driver model name does not appear in the "Use:" dropdown menu, you will need to look for it in the list of available drivers. Once found, select it, then click on the Add button.

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