Won't mount but Disk Utility says it's OK

Hello, I have a MacBook Pro Dual Core i7 (Jan. 2011) running OS X 10.6.8 with 8 GB RAM. A couple days ago it seemed a bit slow (otherwise running perfectly fine), so I used Tech Tool 6 to scan my internal start-up drive from a boot disk, and the scan progressed well until it seemed to get hung up on Catalog file. It ran for 8 hours, and not knowing how long it should take, I let it run overnight. When I woke up the next day, it had gone back to the Language menu. I tried to look at the report, but it said no tasks were run. Now my computer would no longer start (gets the circle-with-a-line-through-it icon) So I ran Disk Utility, which reported that all was OK with my internal drive. So I ran Tech Tool 6 again, and this time it said there were over a thousand bad blocks. When it seemed to be hung up again, I aborted and ran Disk Utility again, which again reported that everything was OK. So I tried to mount the drive in Disk Utility, and it said it couldn't be mounted. So I tried to reinstall on it, and it didn't show up as a volume that could be installed on.


So now I'm thinking of getting Data Recovery 3 to try and mount the disk to get data of it, but in researching the problem, I can't find anything written about this particular situation, ( in which Disk Utility says it OK but still will not mount it, while Tech Tool says it has bad blocks). Does anyone have any suggestions or experience with this sort of issue? Thank you for your help!

MacBook Pro, Mac OS X (10.6.8)

Posted on Jun 9, 2013 3:30 PM

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17 replies

Jun 9, 2013 3:34 PM in response to ms manatee

Try this:


Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


I would stay away from using TT. Stick to the standard utilities like Disk Utility that comes with OS X. If Disk Utility cannot repair a corrupted directory problem, then use Disk Warrior.

Jun 9, 2013 4:04 PM in response to Kappy

Thank you for your reply, Kappy. I did as you instructed, and SMART status does say Verified. I ran Disk Repair again and it reports that the drive is OK. When I try to mount it, it says it can't be mounted and says to run First Aid and try again.


Do you know if Disk Warrior can fix a disk that isn't mounted? I read in another forum that if the disk won't mount, Disk Warrior can't fix it, which is why I thought I needed to go with Data Recovery, but I would love to get your opinion. Also wondering, if there were bad blocks, would Disk Repair report it and try to repair?


Thank you again!


And forgot to mention, Disk Repair hasn't ever found a problem to repair on this drive, it just runs through the checks and reports that it appears to be OK.

Jun 9, 2013 4:13 PM in response to ms manatee

Are you booting from the Snow Leopard DVD? Do so and run Disk Utility as instructed previously. Select your volume in the DU sidebar:


User uploaded file


As you see above I have selected my Macintosh HD volume. In the DU toolbar your should see a Mount/Unmount icon to the right of the Burn icon. If you find your volume is ghosted (unlike mine) then click on what should be a Mount icon to see if that mounts your volume on the Desktop.


If there is still a problem with mounting the drive, then there's a major problem that you can only fix by repartitioning the entire drive which will result in the loss of everything on the drive.

Jun 9, 2013 4:17 PM in response to ms manatee

Tech Tool Pro reports a drive has Bad Blocks when it required error correction on Read.


That assessment is nonsense. The drive uses Error Correction when ever a bit or two get messed up, and considering the number of blocks on modern drives, there will always be some that require error correction to be read correctly. That is not the correct measure of Bad Blocks.


Even the termionology they are using in their reports show they no longer employ anyone who knows what they are talking about.


In the days of Performa Macs with 68030 processors and Mac System 7, Tech Tool was a really helpful tool. These days, whomever now owns that trademark has seriously lost their way.

Jun 9, 2013 4:34 PM in response to Kappy

Thank you for your help, Kappy. I did boot from the Snow Leopard DVD when I ran the Disk Repair before. Yes, my HD is grayed out in the left column, but I'm able t run the Disk Repair on it, however there is no mount icon next to it.


I was afraid it would end up that I have to reformat and lose everything, but do you have any idea why Disk Utility wouldn't see anything wrong with it when I run Disk Repair? It still reports everything is good.

Jun 9, 2013 4:54 PM in response to Kappy

Oh, yes, I did try that Mount icon, and DU doesn't see it at all. If it doesn't see it at all, do you know why it will appear to run Disk Repair on it and then give the name of my hard drive as being OK?


When I ran Tech Tool, it did list many specific files (that I know do exist on the HD) as being on bad blocks, so I think the files are still readable if only I could mount the drive.

Jun 9, 2013 5:06 PM in response to ms manatee

It's a false report and should be ignored.


I would not rely on TT as I've already said earlier even before Grant posted similar advice.


I really think the Rigid Disk Block may be corrupted. This holds the partition map and could prevent a volume from being unmounted. Unfortunately, there is no way to fix that without repartitioning the drive which will remove everything. So, before going down this road I hope you have backups or can make a backup.


Drive Partition and Format


1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.


2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.


3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.


4.Quit DU and return to the installer. Proceed with reinstalling OS X.


5. Download and install Mac OS X 10.6.8 Update Combo v1.1.

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Won't mount but Disk Utility says it's OK

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