HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades
pinkydie
Level 1 (0 points)

Q: I mistakenly brought more storage on icloud but I want to cancel does anyone know how I can  and whats the number to call?

I brought more icloud storage and want to cancel but all it says is to downgrade  can anyone help me to see who I contact and how I can recieve a refund?

iPad 2, iOS 6.0.1

Posted on Jun 9, 2013 10:57 PM

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pinkydie

Q: I mistakenly brought more storage on icloud but I want to cancel does anyone know how I can  and whats the number to call?

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  • by Kappy,

    Kappy Kappy Jun 9, 2013 10:59 PM in response to pinkydie
    Level 10 (271,811 points)
    Desktops
    Jun 9, 2013 10:59 PM in response to pinkydie

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

     

    To contact product and tech support: Apple - Support - Contact Apple Support.

    For Mac App Store: Apple - Support - Mac App Store.

    For iTunes: Apple - Support - iTunes.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Jun 9, 2013 11:17 PM in response to pinkydie
    Level 9 (78,510 points)
    iTunes
    Jun 9, 2013 11:17 PM in response to pinkydie

    You can cancel an iCloud storage upgrade but only within 15 days of buying:

     

    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.

     

    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.

     

    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see

     

    http://help.apple.com/icloud/#mmd602084a

     

    and expand 'Downgrade your storage for the next plan year'.