Plantronics Legend: Switching from headset to phone all the time

Question

Level 1

4 points

Plantronics Legend: Switching from headset to phone all the time

Hello,

I have a problem with my Plantronics Legend in connection with iPhone 4S / IOS6:

It only affects calls. I have the headset on and start a call. I will show me that PLT_Legend is active and I hear it ringing in the headset. Then it switches the sound back to the iPhone! I click on the headset again and have the sound there, and after a second, it's on the iPhone again. This goes for up to 10 times until the call stays on the headset. This is serious. I cannot talk in the car, and can make no business calls!

Thanks in advance,

Julian

iPhone 4S, iOS 6.1.4

Posted on Jun 10, 2013 1:51 AM

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Answer 1

epekarik

Level 1

8 points

Jul 11, 2013 7:35 PM in response to Julian_75

I am using this headset with iPhone 5 and blackberry. It has the same problem switching back to phone in the middle of conversation. It just started doing it on both phones after 5 months of no problem. I think it is the denser inside the headset thinking I took it off from my ear and switches to phone.

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Answer 2

bryanfo

Level 1

0 points

Jul 15, 2013 7:37 PM in response to Julian_75

I have been thru about 6 different headsets lately trying to find one that works well. this is a constant problem I have been having with mulitple models - that it just randomly drops the BT connection in the middle of a conversation. it's definitely not a headset issue as I have had it happen over and over. Does anyone have any ideas why this is happening? I have an iphone 5.

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Answer 3

gwforeman

Level 2

422 points

Jun 10, 2013 6:10 AM in response to Julian_75

Do you have any other BT devices, and do they stay connected? If you do, and they are not having issues, it is probably the headset.

I have two of the Plantronics Voyager Legend headsets for me and my wife. One of them kept doing exactally what you described. I took it back an exchanged it, and have not had an issue since.

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Answer 4

Jun 10, 2013 10:39 AM in response to Julian_75

The only other thing to try is deleting the headset as a device from your phone and try pairing again. Sometimes this does the trick but it sounds like a defective headset.

Piaring instructions if you need them: How to Pair Voyager Legend

-Wayne

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Answer 5

Julian_75 Author

Level 1

4 points

Jul 12, 2013 2:54 AM in response to Julian_75

Thanks for your answers.

@gwforeman: I bought another identical model, and this works fine. So it's the headset.

@Wayne: I already did that, with no success

@epekarik: That's how it went with me, too! No problems for months, then the problem started and got worse over time.

In summary it seems like a hardware problem. The last thing I can think of is resetting the headset to manufacturers setting. Did you try that, epekarik? I dunno how to do, if even possible.

Regards, Julian

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