DropBox and Google Chrome keep crashing since 10.8.4 update!

Question

Level 1

0 points

DropBox and Google Chrome keep crashing since 10.8.4 update!

Since my iMac update to 10.8.4 both Google Chrome as well as the DropBox application keep crashing on start. Even Apple Mail displays a single crash log upon opening the first mail. I've tried to re-install Chrome (deleting all profiles) as well as DropBox... without success. Here are my crash logs:

http://cl.ly/PVUX and

http://cl.ly/PUXh – both share the same trace:

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x9500aa84 objc_msgSend + 20

1 com.apple.AppKit 0x96822aeb -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 177

2 com.apple.AppKit 0x967ec381 -[NSView displayIfNeeded] + 1468

Any ideas?

iMac, OS X Mountain Lion (10.8.4)

Posted on Jun 10, 2013 7:34 AM

Reply

Answer 1

Jun 10, 2013 7:57 AM in response to Da3X

You probably need to update dropbox and Google Chrome. To update Google Chrome, open it, click on the words "Chrome" in the top-left corner, and click on about Google Chrome. You Will See this screen:

If you see a update button, click on it. if you don't and your Chrome is up to date, click on the "Report A Issue" button and explain the problem.

To update DropBox, download the latest DropBox from this link: https://www.dropbox.com/install

If it still crashes, contact DropBox for help.

If you can't open Chrome to update it, shut down your mac and start it up again while holding the sift key when it's starting up. this puts it into Safe Mode. If it STILL Crashes, contact Apple and/or Google about the madder.

Hope this Helps!

Mini Apple Genuis

Reply

Answer 2

Da3X Author

Level 1

0 points

Jun 10, 2013 8:12 AM in response to Da3X

I've just booted in safe mode, tested Chrome... and restarted again: now Chrome and Mail and DropBox start as expected... strange – but seems fixed.

Reply

Answer 3

LeeXM

Level 1

4 points

Jul 16, 2013 6:25 PM in response to Da3X

Thank you, Booting to safe mode did solve the problem.

Reply

Answer 4

RWUMD

Level 1

0 points

Sep 8, 2013 11:21 AM in response to Da3X

Solved!

Correct answer for Chrome Version 29.0.1547.65 on OS X 10.8.4 on Build 12E55---The culprit was a needed update to Microsoft Office Suite for Mac 2011, to Version 14.3.6 (130613) resolved all issues.

Apparently, the last set of Chrome and OS X updates came into conflict with Office's resources.

Updating Office resolved (solved) all issues and everything's running great again!

Reply