I am looking for a refund from my 5 year old charged on my IPhone in an app.

Question

I am looking for a refund from my 5 year old charged on my IPhone in an app.

Oh my Good God.

I went and got my son a 15 dollar ITunes card to allow him to buy some stuff in his Iron Man 3 app. I let have a couple of apps on my iPhone downloaded. Then I get 2 different emails from 2 different charges to my credit card for $99.99 plus tax each!!!!!!!!!!!! OMG who do I call? Will anyone help me? He is 5 years old and why would I let him purchase like that!!! If his $15 dollars finished then why could use my card? I don't want those charges!!

iPhone 5, iOS 6.1.4, Major charge mistake

Posted on Jun 10, 2013 3:13 AM

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Answer 1

Best reply

King_Penguin

Level 10

334,138 points

Jun 10, 2013 3:26 AM in response to Mary and her lamb

You can try contacting iTunes Support via email via this link and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

To try andstop it happening again you can turn off in-app purchased on your iPhone via Settings > General > Restrictions > In-App Purchases 'off''m and you can also set 'Require Password' to 'Immediately' via the Restrictions screen.

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Answer 2

Jun 10, 2013 3:31 AM in response to King_Penguin

OMG I'm so ready to cry! I can't believe this happens!!! He's just a kid and doesn't know better and I'm not pro computer person! I just am shocked. I'm devastated. I'm freaking out :( I can't afford this at all.

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Answer 3

King_Penguin

Level 10

334,138 points

Jun 10, 2013 3:49 AM in response to Mary and her lamb

Contact iTunes Support via the link that I gave and see what they say, we are just fellow users

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