I have been unable to restore my ipod - I have tried to force the retore by using the sleep button, and the home button, but I then get an error message from itunes, think its error code 500.... Can anyone help please?
iPod touch
I know of no error 500, Try again and come back wit the wording of the error message.
Thanks for the reply - I have tried restoring again - it extracts data from itunes but then returns a message to say that an unknown error has occured (2009)
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
unable to restore ipod
