HT201400: If you can’t connect to the iTunes Store

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abbamy1
Level 1 (0 points)

Q: Ipod will not restore

Error 21 any way to over ride this?

iPhone 3GS, iOS 6.1.4

Posted on Jun 10, 2013 3:34 AM

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abbamy1

Q: Ipod will not restore

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  • by lllaass,

    lllaass lllaass Jun 10, 2013 4:18 AM in response to abbamy1
    Level 10 (190,813 points)
    Apple Watch
    Jun 10, 2013 4:18 AM in response to abbamy1

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40

    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

     

    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

     

    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar