Ipod touch help

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Ipod touch help

Hi, i have an ipod 4th generation, it is 2 and a half years old and i have never updated it, i have been trying to update it to the latest software since january and whenever i tried it would come up wouldn't let me and would come up awith a message about vpn networks which i know nothing about. However recently i turned on my ipod and it comes up with a symbol t connect to itunes, which i did and when connected stated that it was in recovery mode and needs restoring. When i went to restore it itunes claims there is nothing to restore it to, what do i do? can it be fixed? im not bothered if its wiped just need it to work again!

iPod touch

Posted on Jun 10, 2013 11:01 AM

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Answer 1

lllaass

Level 10

210,519 points

Jun 10, 2013 11:05 AM in response to SammieMegan

You said " itunes claims there is nothing to restore it to" What is the exact wording of the error message?

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Answer 2

bobjbkln

Level 6

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Jun 10, 2013 11:06 AM in response to SammieMegan

Restore it factory settings/new iPod

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Answer 3

SammieMegan Author

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Jun 10, 2013 11:09 AM in response to bobjbkln

i would but i can't go on the ipod

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Answer 4

SammieMegan Author

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Jun 10, 2013 11:11 AM in response to lllaass

Itunes has detected an ipod in recovery mode. You muse restore this ipod before it can be used with itunes

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Answer 5

lllaass

Level 10

210,519 points

Jun 10, 2013 12:04 PM in response to SammieMegan

Then what happens when yot connect to computer and restore via iTunes? Error message?

iTunes: Restoring iOS software

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Answer 6

SammieMegan Author

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Jun 10, 2013 12:25 PM in response to lllaass

Yeah! It says to check internet connection when i have internet an connection!

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Answer 7

lllaass

Level 10

210,519 points

Jun 10, 2013 12:28 PM in response to SammieMegan

Did the message say it could not connect to update server? If so then

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- Try on another computer/network

- Wait if it is an Apple problem

If not what did the message say (as I asked in my previous two replies)

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Answer 8

SammieMegan Author

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Jun 10, 2013 12:34 PM in response to lllaass

When itunes opened it come up with and when i clicked on the restore ipod button it come up with Itunes has detected an ipod in recovery mode. You muse restore this ipod before it can be used with itunes and i replied to you

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Answer 9

lllaass

Level 10

210,519 points

Jun 10, 2013 1:10 PM in response to SammieMegan

But you said it also daid this " says to check internet connection "

Again, what did the error message say.

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