Print Shortcut does not use set Print Defaults

Hi there!

I have a question regarding using the Print Command in Mac's version of Office. I will try my best to describe the issue.

I have a user who wants his default print settings to include 1-sided printing. If he goes and sets up the feature like that and then saves those settings as his default print settings it prints 1-sided printouts when he selects File>Print or Cmd>Print. It does not print 1-sided however, if he selects the Print Command shortcut (the little printer button shortcut).

I attempted to remove the shortcut and re-add it, being sure to select the shortcut whose description included using the default print settings but it still won't work. Anyone seen this before? Any thoughts?

Thanks!