1 Reply Latest reply: Jun 12, 2013 9:26 AM by matt00
JJuniper Level 1 Level 1

The file was downloaded to my laptop from my itunes store - not transferred from another computer - i cannot locate the song at all on my hard drive or in my itunes folder through "finder"

Ive tried all the trouble shooting suggestions - is there a way you can just "re-download" it?

Solved by matt00 on Jun 12, 2013 9:26 AM Solved

Hi JJuniper,

 

 

When tracks in iTunes display a iTunes-Missing!.png it means the file cannot be located; it may have been moved or deleted. For this issue, we will need to refer to the following article:

 

iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408

 

Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge. You'll want to first delete the tracks from your list in iTunes, then access the purchased page:

 

Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519

 

 

Thanks,

 

Matt M.