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i am getting the "original file cannot be found" error

The file was downloaded to my laptop from my itunes store - not transferred from another computer - i cannot locate the song at all on my hard drive or in my itunes folder through "finder"

Ive tried all the trouble shooting suggestions - is there a way you can just "re-download" it?

Posted on Jun 10, 2013 11:51 AM

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Question marked as Best reply

Posted on Jun 12, 2013 9:26 AM

Hi JJuniper,



When tracks in iTunes display a User uploaded file it means the file cannot be located; it may have been moved or deleted. For this issue, we will need to refer to the following article:


iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408


Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge. You'll want to first delete the tracks from your list in iTunes, then access the purchased page:


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519



Thanks,


Matt M.

1 reply
Question marked as Best reply

Jun 12, 2013 9:26 AM in response to JJuniper

Hi JJuniper,



When tracks in iTunes display a User uploaded file it means the file cannot be located; it may have been moved or deleted. For this issue, we will need to refer to the following article:


iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408


Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge. You'll want to first delete the tracks from your list in iTunes, then access the purchased page:


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519



Thanks,


Matt M.

i am getting the "original file cannot be found" error

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