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I

iTunes Store

to me

16 hours agoDetails

Follow-Up

Hi again,

Hope you're having a good day. It's been awhile and I haven't heard from you. I just wanted to be sure if all is well in your end before I consider this matter closed.

Thank you for being a loyal customer of Apple. Have a great day!

Sincerely,

Jenina

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww

Dear Shahram,

Thank you for writing to iTunes Store Customer Support. This is Jenina and I'm your advisor today.

I understand that you are getting a message about your account being disabled for security reasons. I know how eager you must be to resolve this issue with your Apple ID. Let me check this for you.

First, Apple protects accounts by disabling them when there are too many failed attempts to log in to an account. I'm sorry for any inconvenience this may have caused.

Shahram, before you can access your account, you will need to reset its password. Kindly follow the steps in the "Changing your password" section on this webpage:

iTunes Store: Retrieving and changing passwords (Apple ID)

http://support.apple.com/kb/HT1911

After you reset the password, try to log in again. If you still can't access your account, you'll need to contact our Account Security team for assistance.

To contact an Account Security Advisor, follow these steps:

1) Go to the Contact Apple Support page:

https://expresslane.apple.com/GetproductgroupList.do?caller=itse&PRKEYS=131629&c ategory_id=SC0002&symptom_id=20193&locale=en_US&sc_cid=itse131977

2) Choose "Lost or forgotten Apple ID password" (this option may already be selected), choose your country, and click Continue.

3) On the Solutions page, choose to call Apple Support now or schedule a time for Apple Support to call you back.

Let the Account Security Advisor know that you contacted iTunes Store Support by email, and give them your Case ID

We appreciate your patience and understanding on this matter. The iTunes Store wants your experience to be as enjoyable as possible.

Sincerely,

Jenina

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww

First Name : shahram

Last Name : Mortazavi

Lang_Country : en_US

Product : iTunes Store

Support Subject : Purchases, Billing & Redemption

Sub Issue : "Apple ID has been disabled for security reasons" alert

GCRM Case ID

See additional info below

Choose the iTunes Store or App Store for your country: United States

Item title:

Order number:

Details:

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