Currently Being ModeratedJun 12, 2013 11:33 AM (in response to Cole2020)
I did some checking around and this article has some information on your error messages:
Error 9 says:
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Error 1600 says:
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
The steps for 1604 are:
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
- Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
- Restore and wait for the error.
- When prompted, click OK.
- Close and reopen iTunes while the device remains connected.
- The device should now be recognized in Recovery Mode again.
- Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If all else fails, this article should allow you to fully restore the phone:
I hope this helps!
Currently Being ModeratedJun 12, 2013 11:47 AM (in response to Cole2020)
Could be a problem with your USB cable or the USB port on your computer.
Try a different cable.
Try an alternate USB port.
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
More Like This
- Retrieving data ...
- This solved my question - 10 points
- This helped me - 5 points