2 Replies Latest reply: Jun 12, 2013 11:47 AM by Ralph9430
Cole2020 Level 1 Level 1

So, today has been a disaster for my poor little iPhone. I have been at football camp all day, and my phone has been tucked away in my bag, so no physical damage was done to it whatsoever. At about 3:30, I checked it and it was working fine. At 4, when my camp ended, my phone was dead - with 80%+ battery. It wouldn't display anything, not an Apple logo, not a charge logo, nothing. So, I tried restarting it by pressing the home button and sleep button together for 20 seconds, and it didn't work. I tried doing it for 60 seconds, and it didn't work. So, finally, I get home and plug my phone into my wall charger in hopes of reviving my iPhone, and still no luck. So I've reached my last resort and I plugged it into the computer to restore it. I finally got it to show up, and didn't think there would be any problems. I started getting it restored, and no luck. I got error message 9. I thought it was just unlucky, so I tried again. This time, the process had went a little further, enough to display an Apple logo on my screen, but then I got error message 1600. Ever since then, I've been getting those error messages. I've tried everything. I've rebooted my Mac, changed USB ports, everything. Does anybody know what it might be? I know what both errors mean, and the problems that they are depicting aren't actually happening. Any help would be greatly appreciated.

 

Cheers,

 

Cole


iPhone 5, iOS 6.1.4, Problem restoring my iPhone 5.
Solved by ariel s on Jun 12, 2013 11:33 AM Solved

Hi Cole,

 

I did some checking around and this article has some information on your error messages:

 

iTunes: Specific update-and-restore error messages and advanced troubleshooting

http://support.apple.com/kb/ts3694

 

Error 9 says:

Error 9

This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Error 1600 says:

Error 1600, 1601, 1602

Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

The steps for 1604 are:

Error 1604

This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

  1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
  2. Restore and wait for the error.
  3. When prompted, click OK.
  4. Close and reopen iTunes while the device remains connected.
  5. The device should now be recognized in Recovery Mode again.
  6. Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

If all else fails, this article should allow you to fully restore the phone:

 

iOS: Unable to update or restore

http://support.apple.com/kb/ht1808

 

I hope this helps!

- Ari

  • ariel s Level 4 Level 4

    Hi Cole,

     

    I did some checking around and this article has some information on your error messages:

     

    iTunes: Specific update-and-restore error messages and advanced troubleshooting

    http://support.apple.com/kb/ts3694

     

    Error 9 says:

    Error 9

    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

    Error 1600 says:

    Error 1600, 1601, 1602

    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

    The steps for 1604 are:

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

    If all else fails, this article should allow you to fully restore the phone:

     

    iOS: Unable to update or restore

    http://support.apple.com/kb/ht1808

     

    I hope this helps!

    - Ari

  • Ralph9430 Level 6 Level 6

    Could be a problem with your USB cable or the USB port on your computer.

     

    Try a different cable.

    Try an alternate USB port.

     

    Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.