Danny_98

Q: My iPad WiFi Almost Every Day Keeps Disconnecting, especially if I am watching a video online. How do I fix this?

My iPad WiFi Almost Every Day Keeps Disconnecting, especially if I am watching a video online. How do I fix this?

iPad 2, iOS 6.1.4

Posted on Jun 10, 2013 2:14 PM

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Q: My iPad WiFi Almost Every Day Keeps Disconnecting, especially if I am watching a video online. How do I fix this?

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  • by sterling r,

    sterling r sterling r Jun 12, 2013 11:16 AM in response to Danny_98
    Community Specialists
    Jun 12, 2013 11:16 AM in response to Danny_98

    Howdy Danny_98,

     

    Here is a great article to help troubleshoot wifi connectivity with your iOS device. Named iOS: Troubleshooting Wi-Fi networks and connections it can be found here: http://support.apple.com/kb/ts1398.

     

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    Those are the basic troubleshooting steps and there is another section toward the bottom named Wi-Fi disconnects, or signal strength is less than expected that is very relevant as well.

     

    Regards,

    Sterling