iPhone 5 Lightning Cable Burned

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Level 1

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iPhone 5 Lightning Cable Burned

This morning I was charging my iPhone 5 via the lightning cable that came supplied with the phone on a USB port of my computer. I checked to see the battery percentage of the phone and I noticed it was still at 25% and not charging. I then checked my lightning cable making sure it was plugged in, and to my horror, the cable was burning up! I quickly pulled it out of the computer and threw it away.

I'm very concerned about this, as there was smoke coming from the cable top, and I could see that it was being melted. What exactly should I do? Now I can't charge my phone, and I refuse to buy another off Apple for however much it is. Do you think that this will be included in the warranty, and if not, how can I go about reporting this?

Thanks

Posted on Jun 11, 2013 4:11 AM

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Answer 1

ivan54

Level 4

2,864 points

Jun 13, 2013 8:32 AM in response to Dominicoben

Yes the cable is included in the warranty. I would pull it out of the trash and visit your local Apple Retail Store or Authorized Service Provider. https://locate.apple.com/

Take it and the phone with you so they can see it.

If that is not convinient, you could contact Apple via the web or by phone.

http://www.apple.com/support/contact/

Get it checked out.

ivan

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