1798 Views 10 Replies Latest reply: Jun 7, 2006 2:35 PM by b noir
First some viruses can cause issues like this. So scan your system with your antivirus program. Then scan for malware with adware/spybot or Ewido http://www.ewido.net/en/download/
Im taking for granted your installing this on Win XP and onto the internal drive (The harddrive inside the PC). You will scan windows for errors. To do this in XP, you goto "My COmputer". Rightclick the harddrive (usually C drive) hit Properties>tools tab. Under error checking hit check now. In the following window put a check beside "Auto fix file system errors" hit ok, the next pop up window just hit "Yes" and reboot to start the scan.
After all that try installing the latest windows installer here at microsoft http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838 -de776fd4138c&DisplayLang=en
I did everything you said, the ewido program found 12 objects infected and removed, I check for any disk error and there was no error and I did the installation of Windows Installer and I still have the same problem, please helpme look, I have an iPod and the Motorola Razr V3i the one I can plug it in with iTunes, I will appreciating. And thanks for your help so far
OK do you have anything like norton or mcafee antivirus or programs? Any antivirus/security programs you have you will want to disable them before installing.
Disable antivirus, follow all steps here for COMPLETELY removing iTunes and its installer files http://docs.info.apple.com/article.html?artnum=93976 Make sure the antivirus is disabled and reinstall from www.apple.com, try saving the file to the PC then installing it
You know what I did? I reset the hole computer, I did formated the hard drive c: and I install a fresh copy of windows xp sp2 and with no programs at all and the Temp forlder deleted I try to install the itunes and no way, still not working.
Why I don't have problems with any other program, why only iTunes or quicktime? because I try to install only quicktime and a get the same error massagge, do you know what it could be? oh, and before is was working good, if there was any virus in my hard drive, if I formated the disk it is possible that the virus is still there? but I run the ewido and the norton antivirus program and they don found any virus in my computer, so what happen, what could be the problem?
I'm trying to install it in the drive C: why?
in some rare cases i've seen the 1639 show up when folks try to install itunes to a "recovery partition" on a hard drive, or download the installer to the recovery partition and then try to install it on a different drive from there. (recovery partitions can be odd beasts.)
but if that's not a factor in your case, let's try enlisting some additional technical help.
let's try getting a installer log to someone who can interpret installer logs.
Start menu -> Run... In the text field of the dialog that comes up, type in "cmd" and hit return.
In the command prompt dialog that comes up, find the iTunes installer on your desktop and drag it to this window. Then on the same line type in a space and then the following:
There is no space between the e in Verbose and the double quote ("). There is no space between the V"Enable...
The installer will create two log files:
C:\log.txt and C:\qt.log
Find those files and send them to this email address Put the URL to this discussion thread into the email, so that the person who gets it has some context. Let them know the version of itunes you’re trying to install, too … in general, give as much info as you can.