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TS4185: FaceTime for Mac: Troubleshooting FaceTime

Learn about FaceTime for Mac: Troubleshooting FaceTime

TS4185 Facetime call failures

825 Views 1 Reply Latest reply: Jun 17, 2013 2:43 PM by sherlockolly RSS
vicjab13 Calculating status...
Currently Being Moderated
Jun 10, 2013 10:52 PM

Facetime gives a call failed message almost immediately after attempting to make a call.  It was working fine but just stopped.  My software is up to date.  I've tried restarting my computer and still no resolution to the problem.

MacBook Pro, OS X Mountain Lion (10.8.4)
  • sherlockolly Calculating status...
    Currently Being Moderated
    Jun 17, 2013 2:43 PM (in response to vicjab13)

    I have the same problem.

     

    What I found is that quitting and restarting FaceTime app prompts me to log in to FaceTime (as if Keychain forgot the password?). Then the app just "stalls". So I quit and restart FaceTime and it prompts me to confirm my identities (so, one step further). Then the app just "stalls" again. Finally if I quit and restart FaceTime once more, I have my contacts list and can make or receive a call.

     

    I go through this three-starts dance each time I want to use FaceTime and it's a reliable workaround.

     

    Is this the same for you?

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