Sanjay7777
Level 1 (1 points)

Q: MacBookair Headphone Jack Not working

Hi,

 

My Macair headphone jack was initially working then one day it just stooped. Have changed multiple headphones, gone ot settings/sound etc and checked everything there .. all Ok there. Have also deleted the com.apple.bexel file. after deleting the Bezel file, it works the jack works only once. If I pull it out and re-conect it. It does not work. sound only comes from the internal speakers.

 

Need help. anybody has any suggestions.

 

Thanks in advance

 

Sanjay

MacBook Air, Output Headphone Jack

Posted on Jun 10, 2013 11:52 PM

by dominic23,Solvedanswer
dominic23 dominic23
Level 8 (42,122 points)
Mac OS X
A:

Reset PRAM.  http://support.apple.com/kb/PH4405

 

Reset SMC.     http://support.apple.com/kb/HT3964

 

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".


Applications/Utilities/ Audio MIDI Setup

 

Audio Devices window

Side Bar

Click the Built-in Output, then Output

 

Plug the headphone in.

 

Under Mute any box checked?

If Intenal speakers are visible, try to adjust volume slider.


Posted on Jun 11, 2013 1:39 AM

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Sanjay7777

Q: MacBookair Headphone Jack Not working

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  • Helpful answers

  • by dominic23,Solvedanswer

    dominic23 dominic23 Jun 11, 2013 1:39 AM in response to Sanjay7777
    Level 8 (42,122 points)
    Mac OS X
    Jun 11, 2013 1:39 AM in response to Sanjay7777

    Reset PRAM.  http://support.apple.com/kb/PH4405

     

    Reset SMC.     http://support.apple.com/kb/HT3964

     

    Choose the method for:

    "Resetting SMC on portables with a battery you should not remove on your own".


    Applications/Utilities/ Audio MIDI Setup

     

    Audio Devices window

    Side Bar

    Click the Built-in Output, then Output

     

    Plug the headphone in.

     

    Under Mute any box checked?

    If Intenal speakers are visible, try to adjust volume slider.


  • by Sanjay7777,

    Sanjay7777 Sanjay7777 Jun 11, 2013 1:57 AM in response to dominic23
    Level 1 (1 points)
    Jun 11, 2013 1:57 AM in response to dominic23

    Hi Dominic,

     

    Thanks for the inputs. I reset the PRAM and It seems to have solved the problem. Tried to use the port 6-7 times. Worked alwyas.

     

    Thanks again.

     

    Cheers

     

    Sanjay

  • by KimberlyB123,

    KimberlyB123 KimberlyB123 Apr 29, 2014 3:44 PM in response to Sanjay7777
    Level 1 (0 points)
    Apr 29, 2014 3:44 PM in response to Sanjay7777

    I am also having an issue with my sound (MacBook Air 13" 2014).  I have pinpointed the issue to be that I lose sound when I put the machine to sleep with the headphones attached (music on or off).  I did phone, chat and Genius Bar support with no resolution.  They then agreed to let me return the computer since it was less than a month old.  I waited several days without a computer for the new one and now the same issue is happening within a few days.  I just did chat support with Apple again and they said to do the PRAM resets, disk check, etc but the issue remains.

     

    Any solutions that actually work would be wonderful.  I am very close to returning this machine and moving on...

  • by efitchue,

    efitchue efitchue May 23, 2016 11:36 AM in response to Sanjay7777
    Level 1 (4 points)
    Notebooks
    May 23, 2016 11:36 AM in response to Sanjay7777

    I'm having the same issue on my MacBook Air. My headphones will not work when I pug them in. It happened after a software update that occurred within the last week or so. I did the PRAM reset and the headphones are still not working. In the Audio Devices settings, I am not able to change the master sound either.

     

    Can you help me with resolving this?

  • by malc_84,

    malc_84 malc_84 Jun 1, 2016 8:48 AM in response to efitchue
    Level 1 (4 points)
    Jun 1, 2016 8:48 AM in response to efitchue

    This solution for a Macbook Pro (MBP) worked for me with my 2013 MacBook Air:

     

    1. Unplug the headphones
    2. Put the MBP back to sleep (close the lid; without an external display hooked up)
    3. Plug the headphones back in
    4. Wake the MBP by opening the lid.