Q: secure link to itunes store failed

ITunes diagonistic report is as under"

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

IBM 813873G

iTunes 11.0.4.4

QuickTime 7.7.4

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0013B4D00675BA50

Current user is an administrator.

The current local date and time is 2013-06-11 19:24:17.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is not supported. (16005)

Video Display Information

Intel(R) 82915G/GV/910GL Express Chipset Family

Intel(R) 82915G/GV/910GL Express Chipset Family

Intel(R) 82915G/GV/910GL Express Chipset Family

Intel(R) 82945G Express Chipset Family

Intel(R) 82915G/GV/910GL Express Chipset Family

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.4.4 is currently running.

iTunesHelper 11.0.4.4 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:          {A56B3C31-DF2E-4A5C-9C65-780A2B36D98E}

Description:          Broadcom NetXtreme Gigabit Ethernet #3 - Packet Scheduler Miniport

IP Address:          10.0.201.99

Subnet Mask:          255.255.0.0

Default Gateway:          10.0.0.1

DHCP Enabled:          Yes

DHCP Server:          10.0.0.37

Lease Obtained:          Tue Jun 11 09:11:37 2013

Lease Expires:          Wed Jun 26 09:11:37 2013

DNS Servers:          10.0.0.37

                    10.0.0.51

Active Connection:          LAN Connection

Connected:          Yes

Online:                    Yes

Using Modem:          No

Using LAN:          Yes

Using Proxy:          Yes

HTTP Proxy:          10.0.200.2:8000

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Basic connection to the store failed.

An unknown error occurred (-50).

Connection attempt to Gracenote server was successful.

iTunes has never successfully accessed the iTunes Store.