10 Replies Latest reply: Jun 22, 2006 5:41 PM by frankdalian
frankdalian Level 1 Level 1 (0 points)
For several months I am unable for several days at a time to retrieve mail from .Mac. Mail just won't take the account online. I get headers, but no mail. My other accounts work fine, as does web access. This was a problem with my G4 Powerbook, and now with my MacBook Pro.

MacBook Pro, Mac OS X (10.4.6)
  • Sijmons Level 4 Level 4 (2,090 points)
    Frank, there were some issues with the Mail server at Apple in the recent past. Look at your .Mac homepage and see the times & dates the server was down. Did this coincide with your problems?
  • David Gimeno Gost Level 7 Level 7 (20,775 points)
    Aside from whatever other problems there could be with .Mac itself, your "I get headers, but no mail" problem could probably be fixed by rebuilding the mailbox, i.e. select it and do Mailbox > Rebuild.
  • frankdalian Level 1 Level 1 (0 points)
    Aside from whatever other problems there could be
    with .Mac itself, your "I get headers, but no mail"
    problem could probably be fixed by rebuilding the
    mailbox, i.e. select it and do Mailbox >
    Rebuild
    .


    Sorry, David, I wasn't completely clear in stating the problem. The headers are just for new mail waiting on the server, but they don't get downloaded by Mail, because I can't get online. Could the fact that I'm in China have anything to do with it? This is what I get when I click on the header to read the apparently new message:

    The message from qi he <qhrebecca@hotmail.com> concerning “Hello, teacher” has not been downloaded from the server. You need to take this account online in order to download it.

    After a while, the headers vanish.

    Frank
  • David Gimeno Gost Level 7 Level 7 (20,775 points)
    What does "I can't get online" mean? Have you tried rebuilding the mailbox or not?
  • frankdalian Level 1 Level 1 (0 points)
    What does "I can't get online" mean? Have you tried
    rebuilding the mailbox or not?


    Can't get it to go online is the situation that's causing me trouble:

    "There may be a problem with the mail server or network. Check the settings for account "Mac" or try again.

    The server error encountered was: The attempt to read data from the server "mail.mac.com" failed."

    This has been going on intermittently for several months and lasts for days at a time. The mailbox on my Mac is fine; all the old mail that's supposed to be there is there. I just have trouble for days on end getting new mail. All I get from the server is the header with the blue dot next to it, but no body attached.
  • David Gimeno Gost Level 7 Level 7 (20,775 points)
    AFAIK, if Mail > Preferences > Accounts > Advanced > Keep copies of messages for offline viewing is set to All messages and their attachments, and you still cannot read your mail properly while offline, then your mailbox is not fine, as that's precisely what that setting is for. In order to fix that problem, you'll have to rebuild the mailbox when (and if) you can successfully establish a reliable connection to the server.

    As to the connection problems, there is little you can do, or rather, little I can tell you to do, other than going to Apple Menu > System Preferences > Network > Show: Network Port Configurations and making sure that the configuration used to connect to Internet is at the top of the list. Also, disable any communications/networking configuration enabled, but not in use.
  • frankdalian Level 1 Level 1 (0 points)
    AFAIK, if Mail > Preferences > Accounts > Advanced
    Keep copies of messages for offline viewing is

    set to All messages and their attachments, and
    you still cannot read your mail properly while
    offline, then your mailbox is not fine, as
    that's precisely what that setting is for. In order
    to fix that problem, you'll have to rebuild
    the mailbox when (and if) you can successfully
    establish a reliable connection to the server.

    As to the connection problems, there is little you
    can do, or rather, little I can tell you to do, other
    than going to Apple Menu > System Preferences >
    Network > Show: Network Port Configurations
    and
    making sure that the configuration used to connect to
    Internet is at the top of the list. Also, disable any
    communications/networking configuration enabled, but
    not in use.


    Hi David,

    Thanks for your patience and tenacity. My wife and I just returned from a five-day trip to Tibet where we had no Internet access, thank heaven.

    The problem persists; I can't get any new mail. I can read the old stuff just fine, but can't get any new mesages from the server. Just for the heck of it I did a "Rebuild Mailbox" as you suggsted, and now I have no mail at all. I'm sure that will be fixed whenever I can get a reliable connection to the server. It seems many folks here are also having similar problems with Yahoo mail. It must be a China thing.

    I'll keep you posted.

    Frank
  • David Gimeno Gost Level 7 Level 7 (20,775 points)
    Please confirm that this account was set up as type IMAP or .Mac, not POP. The account type is displayed in Mail > Preferences > Accounts > Account Information. If POP, the problem wouldn't be the connection, but something else.
  • frankdalian Level 1 Level 1 (0 points)
    My account is set up as .Mac. The problem has been gone for a few days; let's hope for longer.

    Many thanks for your help and advice.

    Warmest regards,

    Frank
  • frankdalian Level 1 Level 1 (0 points)
    My first use of this forum has been an excellent experience.