chaskl
Level 1 (0 points)

Q: Mail won't recognize my correct password.

I have two mail accounts with the same service (pacbell.net) but for some reason mail on my MacPro OS X 10.8 has suddenly stopped recognizing the password to one of the accounts. The password is correct and I have deleted and reinstalled the account several times with he same results. I keep getting the error "mail can't connect to account  .....@pacbell.net" Any ideas?

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jun 11, 2013 10:13 AM

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chaskl

Q: Mail won't recognize my correct password.

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  • by mario49,

    mario49 mario49 Jun 13, 2013 11:59 AM in response to chaskl
    Community Specialists
    Jun 13, 2013 11:59 AM in response to chaskl

    Hi chaskl,

     

    Thanks for using Apple Support Communities.

     

    Use this article to determine which part of the email "ecosystem" is the cause of the email issue.

     

    For more information on this, take a look at this article:

    OS X Mail: Troubleshooting sending and receiving email messages

    http://support.apple.com/kb/ts3276

     

    Best of luck,

    Mario

  • by Eric Root,

    Eric Root Eric Root Jun 13, 2013 2:31 PM in response to chaskl
    Level 9 (74,268 points)
    iTunes
    Jun 13, 2013 2:31 PM in response to chaskl

    Try deleting the password from Keychain Access (Utilities folder). While there you can also run Keychain First Aid under the Keychain Access menu.

     

    Test. If the problem persists try resetting the keychain.

     

    Keychain Reset

  • by chaskl,

    chaskl chaskl Jun 19, 2013 8:23 PM in response to Eric Root
    Level 1 (0 points)
    Jun 19, 2013 8:23 PM in response to Eric Root

    Thanks but unfortunately that didn't solve the issue.

  • by Eric Root,

    Eric Root Eric Root Jun 20, 2013 8:57 AM in response to chaskl
    Level 9 (74,268 points)
    iTunes
    Jun 20, 2013 8:57 AM in response to chaskl

    It may be a server problem.

     

    If you can access your non-functioning account through pacbell's web site, see if you can sign in there. I had an account that refused to recognize a password when Verizon changed their server configuration and I had to get tech support to change it, give me the new password, and then I could sign in to change the password to something I wanted. My other accounts worked okay.