Why does iTunes delete my itunesprefs.xml?

Fix was released last wednesday try a manual update ie right click shield and choose update. Check engine version if higher than 1722 you have the fix.

If update not working go to navigation and start and general settings and features and access protection and disable it. retry update and reenable access protection after you update.

The thread in the Mcafee community has 1 user who confirms a fix so any1 else?

Thank you so much for keeping up with this thread. I have been searching for weeks for the answer to this error, so far the "fix" is working for me. I have McAfee LiveSafe Internet Security and resetting iTunes preferences on every launch was becoming a real pain, my workaround was to keep iTunes open most of the time to avoid that.

I now have engine version 1724 for the Anti-Virus and Anti-Spyware portion, and since doing the update with access protection disabled I don't seem to be having any problems with iTunes.

Again, thanks, thanks, thanks!

Catfish looks like you are one of the lucky ones as this has not fixed my problem, i am starting to get really fed up of this now dont really know what to do any more. Mcafee should be totally ashamed releasing a product that is not compatible with major software, looks like i might have to change to a decent product

I ran the update early this morning, restarted iTunes a dozen times and it worked, restarted my computer and it worked, restarted iTunes several more times after that and was satisfied... until this afternoon, back to the same old problem. It is very annoying, doesn't always happen for some reason. I got a year subscription of this McAfee product with my new Dell so I won't be so quick to dump it just yet, but they are making an ex-customer out of me in the future I am afraid. It really is inexcusable that their product is incompatible with a very major software program. If they think they fixed it, they were wrong.

I'll be watching this thread for future updates.

Pretty much the same deal here with a new Dell in August. I saw the early threads and decided McAfee was the problem, but I had a license for Norton from another computer where I go 3 and only needed 1. Anyway, shifting out of McAfee solved the problem, going on 4 months. Dell was very helpful when I had a configuration problem with the new system. Basically, they paid me off. I would absolutely contact Dell and point out that they included a bad piece of software that seems to be totally incompatible with iTunes. You can get a download of Norton, pretty similar, for 20 dollars on Amazon. I think Dell should give you some money or give you another AV.

Dump McAfee and bite the bullet for the small cost of Norton ! You will be by far ahead money wise vs time! I spent hours on the issue and then changed from McAfee - no issues in a long time. I am sure that there are other products as well that work. CJ Green

Why pay for Norton? Microsoft Security Essentials is doing what I need for free.

tt2

To every one posting here concerning McAfee constantly causing sign in problems with iTunes, where you have to accept terms of service, are sent to the tutorial section and all your preferences are deleted, demand a refund from McAfee. Do not accept them saying no. It is a defective product, they cannot fix it and they have no projected date for a complete fix. I went through 6 hours of phone support over 5 days with them. McAfee tech support didn't have a clue as to how to repair it. They keep throwing stuff against the wall hoping something would stick. Sometimes the patches or fixes would hold for a day or two, then the problems would start all over again. I demanded a refund, whether they prorated it or not. They refused. But I told customer support that any reputable company would issue a refund for a defective or unrepairable product. Their first line of customer support will repeatedly tell you no concerning a refund. Demand a supervisor. If they say no, demand to speak with that person's supervisor. Do not stop and do not give up. You will get a refund if you're persistent. Stay on them!

McFee has banned me from posting on their forums today due to my questioning their ability to repair a faulty product or issue customers refunds. However, I intend to follow this issue due to the way McAfee dealt with me and the issue.

You were banned for being unhelpful and flaming in general. Not content to get your refund you are determined to make life a misery for us Moderators over at McAfee. How would you like it if you owned a shop and had people standing in it shouting don't shop here, get a refund if you did!! ??

You were warned.

Good for you!!!! CJ Green

Ex-Brit, I never "flame" anybody anytime. Never did on McAfee forums. I'm utterly amazed at the lack of competence and professional customer response displayed by McAfee. All I'm doing is making those McAfee users that are at the end of their rope as far as McAfee is concerned, just demand a refund. What's wrong with asking for a refund for a defective product?

You kept posting over and over in multiple threads exhorting people to demand a refund. Unfortunately some people aren't entitled to a refund because they don't pay for the software in the first place and in some countries, refunds are difficult to get in any case. Not everyone lives in the West. So, although a refund is possible, you are asking people to go through a lot of trouble on both sides.

You repeated over and over ad nauseam how disgraceful and disgusting McAfee was, and by deduction, we Moderators and the support staff who had helped you were, despite the fact they they bent over backwards to give you a full refund, when actually, under your terms of agreement you had agreed to when purchasing the software, you weren't entitled to one after 60 days had elapsed.

So if I were you I would be grateful for that refund and move along.

However, I am sure the people with Apple software are more interested in solutions not some petty squabbling, so I will also move along.

Oh, and thanks Apple, for not uttering one solitary word throughout this ordeal.

I am much more interested in a fix or solution than a refund. My product was provided pre-loaded with my Dell, and I have 3 other machines here running McAfee with subscriptions provided as part of my internet service through AT&T, I have been running without problems since 2009. I could dump McAfee altogether because this problem has cropped up recently, that would entail a lot more work than I want to do for what is at worst an annoyance. I'm not mad enough to spend hours on the phone with Dell and McAfee (and I presume AT&T) tech support and customer service trying to strong-arm them into providing a refund, I'm looking for a solution, and hope that one is being actively worked on. With all the customers that use McAfee/iTunes together this has to affect many customers, it is in the company's best interest to get this to work correctly. I don't believe this is going to remain a problem forever, but if it does I won't be paying for any McAfee products in the future, of course.

We've found some people weren't affected and others were, and some like myself, only intermittently. The solution until a fix was provided was to temporarily disable Real-Time Scanning before closing iTunes.

Those of you with Anti-Virus build 1722 and higher should already have the fix, which was released on Wednesday with the regular update. Support did not make a huge fuss about it because they wanted to be sure it worked for everyone. You must appreciate that not everyone's setup is the same as that in the developer's lab so they are relying on responsible feedback in the forums or via Technical Support.

We will relay it back to them if you simply post, & hopefully some support personnel may post there too.