Why does iTunes delete my itunesprefs.xml?

i just got off the phone/screensharing w/Mcafee, who confirmed i have the latest update as of last night and the problem has stopped.

Glad your problem was resolved, joe9991. I just talked with McAfee today, went through a few steps with desktop sharing enabled (e.g., moving iTunes preference directory to desktop), but I'm still having the same problem. They said they will review the log files they recorded and get back with me tomorrow. If any others are having this same issue, please contact McAfee so that the priority for solving this problem will be increased. If this keeps up much longer, I'm going to start consider going back to Symantec products.

joe99991,

You say the problem has stopped? Are you using Win7 64 bit and Total Protection? Many of us are still having the problem even with the latest builds:

Security Center, build 12.1.338 (dated 6-16-2013)

McAfee Anti-Virus and Anti-Spyware, build 16.1.172, (dated 6-18-2013), engine version: 1560

McAfee Personal Firewall, build 13.1.132 (dated 6-16-2013)

Can you please check and verify you builds and version and post them here.

The problem usually doesn't appear until after the 2nd or 3rd time you open iTunes.

danw2013,

I should be able to get a call in to McAfee tomorrow. Seems that the latest build didn't fix the probem yet.

_racerx_, I just reopened Itunes once again to prove it was solved and . . . the problem recurred!

😟

How do I check my build number?

joe99991,

Bummer, however this confirms my findings! Well, if you have your McAfee case number, you should reopen it.

If you can, confirm you are at the same build as the rest of us.

Two ways to check, at the very bottom of the McAfee screen, click the about, or go to navigation, and select the about.

_racerx_

I've reopened my case. Here are my versions:

McAfee Security Center

Version 12.1

Build 12.1.338

Affld: 0

Language: en-us

Last update: 6/6/2013

McAfee Anti-Virus and Anti-Spyware

Version 16.1

Build: 16.1.172

Last update: 6/18/2013

Engine version: 1560.0

Engine creation date: 6/18/2013

McAfee personal firewall

Version: 13.1

Build: 13.1.132

Last update: 5/23/2013

McAfee Anti-spam

Version 13.1

Build: 13.1.154

Last update: 3/29/2013

Content version: 4613

Content update: 6/18/2013 11:56:33 AM

Engine version: 3.0.0.429

Joe

Any suggestions for someone who is not very computer literate and doesn't understand much of this computer lingo here?

I am having the exact same issues and have Windows 7 64-bit and McAfee Total Protection.

Miss_Scarlett,

So far there isn't a fix. We are waiting on McAfee to identify the issue and hopefully send a fix via the automatic update that is part of the McAfee program.

It is suggested that you open a case with McAfee, and point them to this post. The more people we have calling in to report this problem the sooner we can get a fix.

Thanks _racerx_

I will do that as soon as I can.

Today's update from McAfee is that they're still working the issue (I still have the problem). The issue is raised to "level 2.5" but it's still not resolved. I was told that they would call me in 24-48 hours with an update on the status.

Just an update on this topic. On the 20th, I went through a complete uninstall/reinstall of McAfee via remote desktop. This was very involved and included deleting registry files. After 1 hour of this process, the problem was still not resolved. The R&D department is continuing to work this--waiting for a call today. I'm curious if any of the others in this discussion have had any success.

I have had no progress either. McAfee has not updated the Security Center Build yet (Still at the broken version 12.1.338 dated 6/16/2016).

I also went through the entire uninstall process without success.

Problem defiantly started with v12.1.338.

Thanks for the update.

I had the problem, but it has vanished after the update of the AV. I am now running version 16.1.172 (Engine version 1565.0), updated yesterday.

The problem no longer shows.

The version that you posted is just the "virus definitions" and not the Security Center version. Also, the one you listed is a old version (from Friday, Saturday or Sunday of last week)! The current definitions are 16.1.172 Build 1566 on 6-24-2913

The part of the program that needs to be updated is the Security Center application (currently at v12.1.338 dated 6/16/2016). Please post your Security Center versions.

The only way to test if your problem is resolved is to setup the status bar and/or menu bar or sidebar, close iTunes then re-open it. On the third time iTunes will reset to the license agreement again. This is inconsistent, because I have seen iTunes reset on the 1st, 2nd, and 3rd (the forth time you open iTunes) because the iTunesPrefs.xml file is deleted.