Previous 1 2 3 4 5 Next 236 Replies Latest reply: Dec 30, 2014 9:44 AM by turingtest2 Go to original post Branched to a new discussion.
  • _racerx_ Level 1 Level 1 (20 points)

    The version that you posted is just the "virus definitions" and not the Security Center version.  Also, the one you listed is a old version (from Friday, Saturday or Sunday of last week)!  The current definitions are 16.1.172 Build 1566 on 6-24-2913

     

    The part of the program that needs to be updated is the Security Center application (currently at v12.1.338 dated 6/16/2016).  Please post your Security Center versions.

     

    The only way to test if your problem is resolved is to setup the status bar and/or menu bar or sidebar, close iTunes then re-open it.  On the third time iTunes will reset to the license agreement again.  This is inconsistent, because I have seen iTunes reset on the 1st, 2nd, and 3rd (the forth time you open iTunes) because the iTunesPrefs.xml file is deleted.

  • danw2013 Level 1 Level 1 (0 points)

    Just a note that I'm using McAfee Total Protection.  The McAfee SecurityCenter is version 12.8, build 12.8.310, last update 6/20/2013.  I still have the problem.  I was told that I would get a call from one of the McAfee engineers working the issue later this week (by Thursday, June 27?).

  • ricotta1 Level 1 Level 1 (0 points)

    Fair enough with respect to the version of the virus file. I just got a new engine version today (1567) and the problem is back...

  • heartotexas Level 1 Level 1 (0 points)

    The McAfee program update to Total Protection which just installed for me at noon (CDT) 6/27/13 finally solved the problem of deleting the itunespref.xml file.

  • iJimB Level 1 Level 1 (0 points)

    heartotexas,

     

    Would you please tell us what Builds of McAfee SecurityCenter, Anti-Virus and Anti-Spyware, and Personal Firewall you are now running?

     

    Thanks,

    Jim

  • heartotexas Level 1 Level 1 (0 points)

    Well, went to do a sync, AFTER verifying a few hours ago the latest "update" from McAfee "fixed" the issue, and low and behold it's doing it again.  I had to turn off Real Time Scanning to keep my itunespref.xml file intact.  again....very annoying.

     

    McAfee is really boneheaded on this. and Jim, unfortunately you cannot copy and paste the damned About file with all the version information, but just on the off chance you are an engineer from McAfee, I'm gonna go through the PAIN OF MANUALLY doing this.....<sigh> (Yes, I'm angry about this)...

    Mcafee security center

    version 12.1

    build 12.1.353

    affld 0-3488

    languag en-us

    last update 6-22-13

     

    antivirus and anti sypware

    16.1

    16.1.172

    last update 6/27/13

    engine 1569.0

    engine create dat 6/27/13

     

    firewall

    13.1

    13.1.132

    last update 6/1/13

     

    site advisor

    3.6

    3.6.2.168

    last update 6/6/13

     

    anit spam

    13.1

    13.1.154

    last update 4/16/2013

    content update 6/27/2013 3:02:27 PM

    engine 3.0.0.429

     

    parental controls

    14.1

    14.1.132

    Last update 54/16/2013

     

    file lock

    3.1

    3.1.128

    last update 5/15/13

     

    online backup

    4.1

    4.1.136

     

    quick clean and shredder

    12.1

    12.1.147

    last update 4/16/13

     

    vulnerability scanner

    2.1

    2.1.220

    last update 4/16/13

  • heartotexas Level 1 Level 1 (0 points)

    I submitted a McAfee support ticket this morning, it was escalated to Tier 2 but I have not heard back from them.  Meanwhile, a new update was released after 1 PM CDT today, which included an Engine update to 1570.0 and a daily dat update.  I have tested several times with Real Time Scanner on and Itunes is now holding its preferences.  I tested both before and after multiple reboots of windows to make sure.

     

    So it appears the problem has been solved with the engine update.

  • joe99991 Level 1 Level 1 (0 points)

    I have engine 1570 as of this morning and the problem still occurs.  It doesn't happen with every reboot (why not?), but it is certainly not fixed.

  • danw2013 Level 1 Level 1 (0 points)

    I just spent over 3 hours with Tier 2.5 support.  They spent a lot of time checking registry values.  They will continue to investigate and call back tomorrow.  The saga continues...

  • heartotexas Level 1 Level 1 (0 points)

    Yeah I rebooted about 4 times. Open and closed itunes, everything I could think of.  and it worked fine.  Then came back to the computer 5 hours later and crap, itunesprefs.xml gone again.

     

    I'm done.  McAfee Real Time Scanning (what we used to call On Access Scanner, is OFF OFF OFF until I see something on this thread saying it is definitely fixed. 

  • danw2013 Level 1 Level 1 (0 points)

    Talked with McAfee today.  It sounds like the developers are going to make a change to essentially put these itunesprefs files on the white list.  They said I should expect to hear back by sometime on Monday.

  • crashkid1982 Level 1 Level 1 (0 points)

    I am having the same issue. Completely uninstalled iTunes via advanced installer, started it without any account information, deleted SC folder and did pretty much everything Doc Google recommends. Nothing worked and was that helpful, or let's say focussing so far.

     

    I got McAfee Internet Security V. 16.1., B. 16.1.172, I will also get in contact w McAfee.

  • heartotexas Level 1 Level 1 (0 points)

    You can just turn off Real Time Scanning.  The on demand (regular scan) does not delete itunesprefs.

     

    I was called by Tier 2 yesterday and told they are still working on a fix and will contact me when it is fixed (not holding my breath).

     

    I do encourage you to contact McAfee support though.  The more people reporting the problem, the higher it's priority for getting fixed sooner.

  • danw2013 Level 1 Level 1 (0 points)

    To be more specific, as long as McAfee real time scanning is turned off at the time when iTunes is closed, the itunesprefs files are not deleted.  I've resorted to this convoluted mode of operation while I wait for McAfee to resolve the issue (still no word from them).  It may be easier to just turn off the real-time scanning all the time.  I agree that everyone having this issue should call McAfee to raise the priority and shorten the time of resolution.  They're definitely aware of the issue, but I assume they prioritize their to-do list based upon the number of users affected.

  • MajorCyco Level 1 Level 1 (0 points)

    Maybe its just me, but it seems like a much more efficient methodology would be for Apple to contact McAfee.  They are one of the largest and most influential software companies in the world.  If an issue is impacting a segment of their customer base it would appear to be more prudent for them to contact McAfee to resolve the issue rather than to have all their customers call McAfee to complain on the same issue in hopes that McAfee raises its priority of effort.

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