Previous 1 2 3 4 5 6 Next 236 Replies Latest reply: Dec 30, 2014 9:44 AM by turingtest2 Go to original post Branched to a new discussion.
  • turingtest2 Level 9 Level 9 (54,525 points)

    It might be more efficient, assuming you can get someone at Apple to take ownership of the problem. They are a big company and it may take quite a number of reports to iTunes Feedback or Bug Reporter before anyone starts to take notice.

     

    tt2

  • crashkid1982 Level 1 Level 1 (0 points)

    Yeah, it is definitely a McAfee realtime scanning issue. Turned it off and iTunes works perfectly...

  • Tiresome Level 1 Level 1 (0 points)

    I'm no computer expert by no means, but does everyone agree that Apple(iTunes) and McAfee need to work out this ongoing problem and not rely on us the customers. It seems like this is happening to a lot of Windows 7 & 8 users currently using iTunes 11.0.4 and McAfee. We should not have to take care

    of this problem.

  • turingtest2 Level 9 Level 9 (54,525 points)

    Tiresome wrote:

     

    ....  does everyone agree that ...

     

    Not really. Developers can test software to death in the lab but if there is an unknown interaction with some other software it takes the users of that software to provide feedback. Action will be taken, but it takes time to make sure it is the right action and doesn't cause other problems. In the meantime the workarounds are either to disable McAfee's real-time scanner while using iTunes, or switch to another product until a proper solution is in place.

     

    tt2

  • Tiresome Level 1 Level 1 (0 points)

    Thanks for the info tt2. I am just reluctant to turn off the real time scanning and have the computer infected with viruses. I guess we all need to send both Apple and McAfee feedback and hopefully the problem gets resolved sooner than later. Thanks again!

  • turingtest2 Level 9 Level 9 (54,525 points)

    You're welcome.

     

    tt2

  • MajorCyco Level 1 Level 1 (0 points)

    I would argue verification versus validation.  It may do what it is supposed to do in the lab, but does it do what it is supposed to do when it reaches the customer.  One would think having testing with products from the world's largest security software company may have been included in their test plan prior to release.  Guess that was overlooked.

     

    That said, discussed with Apple support today who was totally unaware of this issue.  She did assure me that these boards are monitored and that if we are commenting on this, someone, somewhere in Apple is looking at the problem.  Presonally I am getting frustrated accepting the licensing agreement everytime I start iTunes.  The trade off is not to turn off real time AV protection.  I too will discuss with McAfee.  The solution will be either Apple or McAfee fixes the issue or I switch software solution, either Apple or McAfee.

     

    For me, iTunes has been pretty flawless since 2004.  That said, since 11.x it has been one problem after another.  The magic is rapidly waning.

  • turingtest2 Level 9 Level 9 (54,525 points)

    As far as I know the problems started after an update to McAfee's AV engine. A similar issue occurred a couple of months ago with AVG trashing some user's .itl files (actually it prevented the renaming of the new .tmp version into the .itl to be specific). There would seem to be fewer users affected by this problem so I doubt that it is affecting all McAfee+iTunes users, but it does seem to be affecting those that it affects pretty consistently.

     

    Theoretically these boards are not monitored for technical problems but it wouldn't surprise me if some attempt is made to keep an eye out for trending issues. It may well be that the recent introduction of the Community Specialists may improve that aspect of things over time.

     

    tt2

  • _racerx_ Level 1 Level 1 (20 points)

    Just wanted to give anyone interested a quick update:

     

    The problem started with an update to Security Center on or about 6/16/2016.  Since then McAfee pushed at least two updates to Security Center that didn't fix the issue.

     

    Good news is that, I think I have a version of SC/AV/AS that is working correctly with iTunes.

     

    The versions are:

    Securty Center
    Version 12.1
    Build 12.1.353
    AffID: 0
    Last Update: 7/1/2013

     

    Anti-Virus and Anti Spyware
    Version 16.1
    Build:16.1.190
    Engine version: 1575.0

     

    Please note, that I have not been able to test on the other two Win7_64's that have the same problem because... well McAfee has no way in the software to force an update of the program software (only has a way to update the virus dats).

     

    I have been running this version since the 1st and haven't had to reset my preferences or acknowledge the license agreement (so far, several reboots, and at least 10 different times opening adn closing iTunes).

     

    I'll just have to wait to see when the other two systems get updated (via McAfee lazy program update process), if these versions in fact fix the issue.

     

    One thing everyone needs to realize is that it's always possible that issues arise even with the most through testing.  What is odd is that McAfee was slow to get a fix out (reported on the 16, not fixed until weeks later...).  In my mind they could have rolled back to the verson of SC that worked.

     

    R_X

  • Miss_Scarlett Level 1 Level 1 (0 points)

    Good news for you then!

     

    My Anti-Virus/Anti-spyware has Engine version 1577.0 created on 7/5/13.  All other settings match yours.

     

    I'm still having the issue. 

  • retiredbloke Level 1 Level 1 (0 points)

    I also have this problem and have had an active service request with McAfee since 2013-06-18.

    Last update from them was on 2013-07-05 saying that they were still researching the problem.

  • jhlgreen Level 1 Level 1 (0 points)

    Yes - McAfee - i will try the disable and let you know.  Jane

  • jhlgreen Level 1 Level 1 (0 points)

    Apple - SR Tech (two of them) - sent to programing.  So far they have not figured it out!  I do have Apple Care.  Thanks

  • jhlgreen Level 1 Level 1 (0 points)

    what version did they update you with (mcafee)?  Thanks

  • fromsouth Level 4 Level 4 (3,665 points)

    There is nothing to figure out - every antivirus program has false positives. Last April life has become so much better when I uninstalled AVG and installed MSE. Otherwise it's just a waist of time. That is what programming is going to say - uninstall McAfee.

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