Previous 1 5 6 7 8 9 Next 236 Replies Latest reply: Dec 30, 2014 9:44 AM by turingtest2 Go to original post Branched to a new discussion.
  • danw2013 Level 1 Level 1

    After spending weeks trying to resolve this issue with McAfee, I unstalled McAfee and started using MSE (about 1 1/2 weeks ago).  I appealed to McAfee customer service for a pro-rated refund, and they refunded the full cost of their software.  No problems since then.  iTunes and MSE play nicely together.

  • heartotexas Level 1 Level 1

    Issue has been resolved.  Just finished up with Tier 3 Support.  Here is the solution.


    In Mcafee settings, go to Firewall and Turn OFF Net Guard.  This is what causes the itunesprefs file to be deleted if Real Time Scanning is turned on.

  • fromsouth Level 5 Level 5

    jhlgreen wrote:


    NO... they wanted me to revert to iTunes 11.0.3 - i would not do it. Tomorrow I am uninstalling McAfee - running the removal tool, and installing Norton AV.  My son has 11.0.4  and Norton.  They do not have any issue with the sync.  IF i run into a problem i will post!  I have two other PCs with McAfee but i am leaving them since they are not used for anything to do with iTunes.  They are mostly for my grandchildren to use for games.  I have already paid!

    CJ Green


    Thank you for the update.




    Thank you for that info, but I would not take it as fix for the program that I paid for. Free program, yes, but not the one I pay for. Might as well turn off completely. Plus I have a feeling that more people ask for refund, faster fix will come.

  • heartotexas Level 1 Level 1

    Spoke too soon.  It took longer but itunes prefs file still deleted.


    Sigh...time to change av. 

  • jhlgreen Level 1 Level 1

    CJ Green here - i have uninstalled McAfee and installed Norton AntiVirus - rebooted several times to i could test really good.  NO ISSUES with Norton either!  I am still using McAfee on another PC that does not use iTunes, so i do not want to go to the trouble of uninstall/removel tool/ etc.  Let us know though if iTunes ever fixes things.


    PS - Apple wanted me to let them on after i uninstalled McAfee and let them gather logs.  I declined.  I have spent more time on this than i should have already.  Plus - i do not trust anyone getting on anymore.  bye

  • jhlgreen Level 1 Level 1

    McAfee Uninstall:  if you decide to uninstall McAfee you MUST run the removal tool.  If you need the info with the link here it is from McAfee:


    IMPORTANT: If your McAfee products were preinstalled by your computer manufacturer, ensure that you activate your McAfee subscription before you uninstall them. Reinstalling from a CD or download only installs your McAfee home user applications, but might not recover your paid subscription term information.

    1. Uninstall your McAfee home user products using Add/Remove Programs in the Windows Control Panel:

      Windows 8 Users
      1. Close all McAfee program windows.
      2. In the Start screen, type Programs and Features. (If it is not visible, click Settings in the list on the right.)
      3. Click Programs and Features in the list on the left.
      4. Select McAfee SecurityCenter.
      5. Click Uninstall and follow any on-screen prompts.



    Windows 7 and Vista users   

      1. Close all McAfee program windows.
      2. Click Start, Search, type Programs and Features, and click Go.
      3. Double-click Programs and Features.
      4. Select McAfee SecurityCenter.
      5. Click Uninstall and follow any on-screen prompts.

      Windows XP users   

      1. Close all McAfee program windows.
      2. Click Start, Settings, Control Panel.
      3. Double-click Add or Remove Programs.
      4. Select McAfee SecurityCenter.
      5. Click Remove and follow any on-screen prompts.

    1. Download and run the McAfee Consumer Product Removal (MCPR) tool:
      1. Download the MCPR tool from: and save it to a folder on your computer.

        IMPORTANT: The MCPR tool is updated periodically when new products and updates are released. Always download a new copy of the MCPR tool before using it to uninstall your product.
      2. Navigate to the folder where you saved the file, and double-click MCPR.exe.
      3. When you see the User Account Control dialog box, click Yes.
      4. At the McAfee Software Removal screen, click Next.
      5. At the End User License Agreement (EULA) dialog box, click Next to accept the agreement.
      6. When prompted, type the Captcha information, which is case sensitive, to validate to application security, and then click Next.
        • If you have Family Protection installed, type your Administrator user name and password and click Next.
        • If you cannot authenticate, follow the on-screen instructions to obtain an uninstall code. If you do not have Family Protection installed, you will not receive this authentication prompt.
      7. When you see the message CleanUp Successful, restart your computer. Your McAfee product will not be fully removed until after the restart.

        IMPORTANT: If you see the message Cleanup Unsuccessful, save your MCPR log files for analysis by Technical Support:
        1. At the Cleanup Unsuccessful dialog box, click View Logs. Your troubleshooting log opens in a Notepad window.
        2. Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example, MCPR_Jan10_12.txt).
        3. Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.
        4. Confirm that all McAfee products have been removed from your computer.

          CJ Green
  • AKNewbie Level 1 Level 1

    Keeping thread alive.

    This is still happening on my machine.

    Apple and McAfee, I want this fixed.

  • AKNewbie Level 1 Level 1

    Started a thread at McAfee Support Community.



    Topic is "Itunes - Why does McAfee delete my itunesprefs.xml?" in


    McAfee Communities/ Home and Home Office / Virus and Spyware Protection / VirusScan

  • Miss_Scarlett Level 1 Level 1

    No new updates in a few days so I suppose the issue has still not been resolved?


    I'm still having issues although it seems to happen less than it did, although still too frequently in my opinion.


    To those of you who took the step to begin using new AV software, has that solved the issue for you?  If so, what are you using now?


    If something doesn't give soon I will remove my McAfee and go to something else I suppose.



  • jhlgreen Level 1 Level 1

    I changed to Norton and have not had an issue.  CJ

  • fromsouth Level 5 Level 5

    You have an angelic patience. There are so many anti viruses available. It is so easy to do.

    Uninstall mcafee

    Install something else.

    No need to run cleanup tool, unless you start having problems.

    No need to give them system files, unless you want to.

    No need to pay for antivirus.

    Completely free and excellent software from 1. Avast, 2. Microsoft (MSE).

    All together 20 minutes.

  • SOHOUser Level 1 Level 1

    I'll be joining you on the McAfee support comminity AKNewbie.


    Just found this thread about the problem which has been driving me mad for about 6 weeks now.  I thought it was down to my having an SSD on my Win 7 64 build and something like TRIM or the disabling of prefetch or some such was to blame.  I have 15 user licence with McAfee for which I pay them a reasonable amount of money.  Going elsewhere is not an option for me ATM as I would have to visit all 15 PCs which are spread throughout the SE of England….

  • fromsouth Level 5 Level 5

    SOHOUser wrote:


    Going elsewhere is not an option for me ATM as I would have to visit all 15 PCs which are spread throughout the SE of England….

    That is a nightmare, sorry to hear that. Are you familiar with remote desktop solutions? There are multiple available and usually if you build systems, you always want to install one, so you don't have to drive all the time.

    You can install one afterwards as well, just need to ask someone on computer side to help. If McAfee still refunds that is. Good luck.

  • SOHOUser Level 1 Level 1

    I am indeed.  I'm a senior information security professional by trade.  I use LogMeIn on most of the PCs but not all.  Even with that I'm looking at almost a day to deal with them all.  McAfee is a good product - present circumstances excepted.  I've never had to recover a machine that's protected by their AV products – same can’t be said for some of the other vendors ... MSE is ok but it’s not as comprehensive as McAfee.  Has to be said that if this carries on much longer I will consider removing them from a 15k corporate estate over which I have a considerable influence in the UK. How’s that for leverage?

  • fromsouth Level 5 Level 5

    Regret to say, you got no leverage, you will see and confirm my humble opinion quickly. They do not have competition on corporate side, so you to my opinion are flattering yourself now, hope you will prove me wrong. As far as on the personal user side, MSE bypassed OK long time ago. For regular user it is way better product(in my opinion). Not too many options to screw up. I am not senior information security analyst, but I d like to get back here in a week or so and see who was right. I actually expected them to fix it long time ago - AVG didn't take that long ( that is a problem since June 16). That length of time tells me - they do not give ...

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