can i get technical support to solve issues?

I can't play the songs in my library I get the message:The original file could not be foundwould you like to locate it?

desktop using Vista

Posted on Jun 11, 2013 2:13 PM

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1 reply

Jun 13, 2013 1:36 PM in response to mermaidsong123

Hi, mermaidsong123.



Thank you for the question. This issue sounds like the media is either missing or iTunes is not directed to where your media is located. These articles will help you locate music and download any purchased media from the purchased section of the iTunes Store that you are missing.


iTunes: Finding lost media and downloads

http://support.apple.com/kb/ts1408


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/ht2519


Cheers,


Jason H.

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can i get technical support to solve issues?

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