1 Reply Latest reply: Jun 13, 2013 1:39 PM by sheila_m.
Applewine Level 1 Level 1 (0 points)

I'm trying to setup my Canon MX870 USB ink jet printer plugged into my Airport Extreme's USB port.  However, I keep getting a message of; "Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server."  And then I have to click cancel.

 

The "Print & Scan" from System Preferences, can see the printer as it has the NAME: Canon MX870 series,  and the LOCATION: 'the name of my network',  and USE: MX870 series.  But after clicking "Add", it tries to install the software (I've already installed the latest drivers however on my Mac Pro) and that's when I get this message;

 

"Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server."

 

 

Any ideas, help would be greatly appreciated!

 

 

Marty


Mac Pro (Early 2009), Mac OS X (10.7.2), 8Gb mem., ATI Radeon HD 5870, 30"
  • sheila_m. Community Specialists Community Specialists (3,275 points)

    Hello Marty,

     

    It sounds like you are not able to add your Canon printer in System Preferences.  I found an article with steps you can take to resolve this:

     

    Resolution

    USB printers and Bonjour-enabled network printers

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    You can find the full article here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/ts3147

     

    Thank you for posting in the Apple Support Communities. 

     

    Best,

    Sheila M.