kidieuan
Level 1 (0 points)

Q: cannot locate mobile data network

my ipad suddenly had this message - cannot locate mobile data network yet my phone is still working OK as are the pcs. I have reset the ipad using the white apple but nothing has changed, please help.

iPad 2

Posted on Jun 11, 2013 4:08 PM

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kidieuan

Q: cannot locate mobile data network

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  • by sterling r,

    sterling r sterling r Jun 13, 2013 2:20 PM in response to kidieuan
    Community Specialists
    Jun 13, 2013 2:20 PM in response to kidieuan

    Hello there kidieuan,

     

    I recommend this article for troubleshooting the cellular data connection on your iPad.

    iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS4249

     

     

    Symptoms

    This article provides troubleshooting assistance if your iPad (Wi-Fi + Cellular) is experiencing issues joining or using cellular data.

    Resolution

    Follow the steps below, testing after each step.

    1. Update your iPad.
    2. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
    3. Restart your iPad.
    4. Check for a carrier settings update.
    5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
    6. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPad as new.

    If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, orcontact AppleCare to troubleshoot further.

    Additional Information

    If supported, you can tap Settings > Cellular Data > View Account to set up or make changes to your cellular account with your carrier.

    If you are traveling internationally, it is very important that you read this article. Check with your carrier first to ensure that you understand the cost of international data roaming. You can enable or disable data roaming by tapping Settings > Cellular Data and toggling the switch on or off.

     

    All the very best,

    Sterling