Jumpy scrolling with Word, Bridge

Has anyone noticed jumpy scrolling, when using the two-finger trackpad scrolling technique, in Microsoft Word, Adobe Bridge, or any other application? Scrolling's fine in most other applications, but in Word and Bridge it's pretty broken. The application gets the scrolling input, but if I just scroll slowly and steadily down the page in Word, the document will jump up and down very quickly and actually scroll UP, to the point where if I continue to scroll down, I'll end up at the top of the page. Same problem with Bridge, trying to scroll sideways in the filmstrip view. If I try to quickly scroll to the bottom, I can make some forward progress, but at the expense of accuracy. It's basically worthless. 😟

Scrolling with a USB mouse works fine.

Both Word and Bridge look to be "older" applications using Carbon, rather than Cocoa (at least I think that's the difference; they still use the watch cursor instead of beachball or other progress indicator), and they're both PowerPC-native and using Rosetta. Not sure if either of these might have a bearing on the problem.

Has anyone else experienced this problem and found a fix?

Apple this is a serious issue and you MUST address it ASAP! (Kidding folks, I'm just kidding! 😉 )

BlackBook, Mac OS X (10.4.6), 120G drive, 2G RAM

Posted on Jun 5, 2006 7:49 AM

Reply
11 replies

Jun 5, 2006 4:29 PM in response to Brian Lalor

I have the same issue with Word 2004 (11.2) on my new MacBook -- I hadn't realized how much I'd already gotten used to the two-finger scroll until I couldn't use it in Word.

My copy of Word already had one weird scrolling thing going on, even before I got the MacBook: I couldn't scroll in real time by dragging the scroll bar -- the document wouldn't scroll as a I dragged it but would only jump to the spot to which I moved the bar. I did a little fiddling, but couldn't find out the cause of that problem. I don't know if the MacBook two-finger scrolling issue is related to that, but I thought I'd mention it.

Anyone else having this problem, or not having it?

MacBook Mac OS X (10.4.6)

Jun 5, 2006 6:10 PM in response to Kalel

Here is a decent fix for this problem:

Go to system preferences

Appearance

Check off "Smooth Scolling"

This did not ENTIRELY fix the scrolling problem is
word but it helped quite a bit.
Let me know how it works for you.


Thanks, Kalel, but I didn't have it checked. This setting looks like it should apply to the scroll bars, not scrolling with the trackpad, however. Enabling it does allow me to scroll in Word without having to release the scrollbar, but it seems to have no effect with regard to the trackpad.

Jun 5, 2006 6:23 PM in response to Kalel

Thanks for the feedback. I went and found Eenu's earlier post and tried the solution he mentioned. Unfortunately it did not work for me.

Reading over that thread, the problem that Eenu described is different from the one that I'm experiencing -- this is not a freeze or delay and then regular scrolling... this is either no scrolling (when dragging the scroll bar) or the text jumping back and forth frantically when you use trackpad scrolling. Interestingly, trackpad scrolling up in a document works fine, but trying to scroll down does not.

MacBook Mac OS X (10.4.6)

Jun 5, 2006 6:31 PM in response to Kalel

Thanks -- this is what I thought too when I tried to address the issue with the scroll bar (vs. the trackpad). Unfortunately it made no difference, whether checked or unchecked.

I've had the scroll bar issue for a while under Tiger, even on a previous computer, but I haven't gone after it systematically. It's a pretty minor quirk and it's not a huge deal to me.

The trackpad scrolling issue is the more important to me. It may not be related to the earlier scroll bar issue, but I mentioned the earlier issue in case it struck a chord with anyone.

MacBook Mac OS X (10.4.6)

MacBook Mac OS X (10.4.6)

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Jumpy scrolling with Word, Bridge

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