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System Update--Printer not available

209 Views 1 Reply Latest reply: Jun 14, 2013 7:58 AM by sterling r RSS
srenfah Calculating status...
Currently Being Moderated
Jun 11, 2013 10:09 PM

After a Lion update today my Brother printer MFC-J6710DW is not showing as an available printer.  I have downloaded the print driver and restarted, but still no print driver comes up.

 

What is my next step?

iMac, Mac OS X (10.7.5)
  • sterling r Community Specialists Community Specialists (3,250 points)
    Currently Being Moderated
    Jun 14, 2013 7:58 AM (in response to srenfah)

    Hello there srenfah,

     

    Here is a great article for troubleshooting printer issues in Mac OS X.

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/ts3147

     

    USB printers and Bonjour-enabled network printers

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.For information about adding a printer and other topics, see these articles:

     

     

    All the best,

    Sterling

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