HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades
kocsislajos

Q: Today was the annual storage fee date.Got i refound money from annual storage  fee, if changed today a free storage version?

What can i do? I would like a refound to my account because at storage annual fee pay day changed a free 5gb version, same day charched my acc. 1 year fee.

iPhone 4S, iOS 6.1.2

Posted on Jun 12, 2013 7:53 AM

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Q: Today was the annual storage fee date.Got i refound money from annual storage  fee, if changed today a free storage version?

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  • by Roger Wilmut1,Helpful

    Roger Wilmut1 Roger Wilmut1 Jun 12, 2013 8:17 AM in response to kocsislajos
    Level 9 (78,510 points)
    iTunes
    Jun 12, 2013 8:17 AM in response to kocsislajos

    You can cancel an iCloud storage upgrade but only within 15 days of buying:

     

    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.

     

    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.