4 Replies Latest reply: Jun 14, 2013 12:39 PM by iceknyght
iceknyght Level 1 Level 1 (0 points)

I have a weird audio problem and was wondering if anyone else has had a similar problem or could help...


My wife and I both have iPhone 5's and sometimes (not all the time) when she calls me (or I call her), it connects, but no matter which audio input I choose (phone, bluetooth, speaker, headphones), I cannot hear her, but she can hear me... I hang up, call back (and when I call, there is no dialing sound, nor any other phone sounds) and it's the same thing. Sometimes restarting the phone works, other times I have to restart it 3-4 times before it'll work again.  I try different things during these calls, like turning on/off bluetooth and/or wifi (pretty much anything I can think of that would make a difference), but nothing seems to help.


The (other) weird part is that after the last time of this happening, I tried calling my iPhone with my office phone and it worked fine, so then I immediately call my wife back with my iPhone and it was doing the same thing again. I called her back using my office phone and could talk to her fine...


This problem has been going on for a few months now and I have tried restoring the phone a couple times (and I am on the latest iOS) and sadly, that hasn't done anything to help... Does anyone have any ideas what is going on? I'd make an appointment for the problem, but since it doesn't do it all the time, I don't know what good it would do... But it is getting very frustrating!

 

Thanks for any help!

 

-Jason

  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello Jason,

     

    Thank you for all the information about what is going on and all the steps you have tried.  You have tried some excellent troubleshooting steps, which lead me to believe it may be an issue with your cellular connection rather than an issue with your receiver on your iPhone. 

     

    I found an article with steps to troubleshoot this, and you can skip any steps you have already taken:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

     

    Thank you for posting in the Apple Support Communities. 

     

    Best,

    Sheila M.

  • 2. Re: Weird audio problem during calls
    iceknyght Level 1 Level 1 (0 points)

    Thanks for the response!  It happened again yesterday...  It seems to be happening more frequently in the past few weeks now.

     

    I checked the link and have tried all of the things listed at one point or another over the past few months.  I did just check my Carrier settings and it said it had updated (it's on 14.1), but I am not sure when that happened (could have been today, could have been after my last restore last week, not sure).  I'll keep my fingers crossed that maybe that fixed it...

     

    If it continues to act up, would you recommend that I bring the phone in to an Apple store or an AT&T store?  I bought the phone through Apple, but my carrier is AT&T (and if you suspect that the problem may be with the cellular conection), maybe the AT&T store would be the better choice?

     

    I really wish the problem would be more consistant or go away, cause trying to get the problem solved is driving me crazy!

  • 3.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hi Jason,

     

    I definitely understand your frustration with this issue, especially since it is not consistant.  You may want to go ahead and reach out to AT&T first since step 9 in the article recommends this:

     

    9. Contact your carrier to:

    • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
    • Verify that there are no account-related blocks.
    • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

     

    All the best,

     

    Sheila M.

  • 4. Re: Weird audio problem during calls
    iceknyght Level 1 Level 1 (0 points)

    I saw that.  I know my account is good and that there are no realted blocks, but if they can pull anything from logs, then that would be great!  I'll see if I can stop by this weekend.

     

    Thanks for the help!  I'll report back with an update.