I recently purchased the first season of a tv series. I purchased this about three or four days ago and though I expected the download to take some time so far none of the episodes have downloaded. Is there any way to cancel the purchase?

I have tried everything to try and fix this issue including trying several different wifi connections. Any help would be appriciated.

Posted on Jun 12, 2013 9:31 AM

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2 replies

Jun 14, 2013 9:00 AM in response to Gismo201

Hello Gismo201,



The following article details the process of reporting a problem with a purchase that you've made from the iTunes Store.


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933


To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:

  1. Find the email receipt for your purchase.
  2. Click Report a Problem under the app that is having the issue.
  3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
  4. Click Report a Problem next to the item you are having an issue with.
  5. From the Choose Problem dropdown menu, choose the appropriate issue.
  6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
  7. Click Submit to have your issue reviewed.



Cheers,

Allen

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I recently purchased the first season of a tv series. I purchased this about three or four days ago and though I expected the download to take some time so far none of the episodes have downloaded. Is there any way to cancel the purchase?

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