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why wont my ipod touch 5 restore ?

when i try to restore my ipod touch it says that theres an error.

ive already tried to update itunes and restart my computer.

what could it be ?😟

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iPod touch

Posted on Jun 12, 2013 10:24 AM

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Posted on Jun 12, 2013 10:27 AM

What was the complete wording of the error message?

iTunes: Specific update-and-restore error messages and advanced troubleshooting

5 replies

Jun 12, 2013 10:43 AM in response to julitzza

Unable to contact the iOS software update server gs.apple.com

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

  1. Install the latest version of iTunes.
  2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
  3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
  4. Try to restore from another known-good computer and network.
  5. If the errors persist on another computer, the device may need service.

The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

Also see:

3014

Restoration of code 3014 will not work?: Apple Support Communities

why wont my ipod touch 5 restore ?

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